Before replacing your washing machine, check whether your current appliance can be repaired and whether it’s covered by a warranty. If you’re buying new in France, compare front-loading and top-loading models to suit your installation, using the durability rating and its breakdown. Then check the parts and after-sales service available for each model. Assess the condition and sale terms of any refurbished appliance separately.
You’re looking for a new appliance, but want to compare its repairability, reliability and parts information before choosing. The durability rating described by Service-Public.fr can help you assess these points for eligible new washing machines.
You’re weighing up a repair against buying a new machine. The nature of the fault, the appliance’s overall condition, any applicable warranty and access to the part you need can all help guide your decision.
You’re considering a refurbished machine and need to check its description, condition and the seller’s status. The rating for a new model doesn’t tell you what work has already been carried out on the specific appliance being offered.
Worth considering: if a diagnosis identifies the fault and a repair still makes sense given the appliance’s condition.
Limitation: the part must be available, and the repair may not resolve any other issues with the appliance.
Worth considering: if you need a replacement and can choose a front-loading or top-loading model that fits your space.
Limitation: the durability rating out of 10 makes comparisons easier, but it can’t predict how long an appliance will last in your home. According to Service-Public.fr, in France it has applied to front-loading and top-loading washing machines since 8 April 2025.
Worth considering: if the description gives you a clear picture of the appliance’s condition and any work carried out.
Limitation: the rating for a new model doesn’t tell you about this specific appliance. Check the seller’s status and any applicable guarantees too.
Once you’ve decided which option to explore, check the details for the specific appliance rather than judging its condition or repairability solely by a brand’s reputation.
| Criterion | What to check | Who it’s for |
|---|---|---|
| Rating for a new machine | Compare models that meet the same needs and check the breakdown of each rating, including the repairability and reliability criteria. | I want to compare new washing machines without mistaking their rating for a promise of longevity; around 33% of consumers would put this comparison first. |
| Repair | Check which warranty applies, then request a diagnosis and confirm that the part you need is available. | If my machine has broken down, I want to know whether a repair could save me from replacing it; around 27% of consumers would make repair their priority. |
| Parts and after-sales service | Check the parts information and after-sales service arrangements for the exact model. | I want to be able to maintain my next appliance and know who to contact if something goes wrong; this would be the main priority for around 20% of consumers. |
| Refurbished | Check the stated condition, work carried out, items included and the seller’s status. | I’d consider a refurbished machine if I can assess the specific appliance being offered; around 20% of consumers would make this their priority. |
The durability rating brings together repairability and reliability criteria. Service-Public.fr doesn’t present it as a prediction of how long a machine will last in every home.
Compare models suited to the same use, check the details behind their ratings, and look at the parts and maintenance information for each model.
Two machines of the same model can be in different condition and have different repair histories. That’s why the description of the specific appliance being sold matters.
Identify the seller and keep a copy of the description covering the condition, work carried out, items included and any guarantees offered.
An applicable warranty may change what you need to do. For an appliance not covered by a warranty, the repair bonus can be deducted from the bill, subject to the scheme’s conditions as described by the ministry responsible for the ecological transition and ecosystem.
Check the warranty first, then request a diagnosis. If you’re considering the repair bonus, confirm that both the appliance and the repairer are eligible before the work begins.
Data published on data.gouv.fr can help you find durability information for a specific model. A brand appearing in this data doesn’t constitute a ranking or a conclusion that applies to all its models.
Assess each model individually using the French data published by Miele S.A.S.
Worth checking if the model you’re considering is part of BSH Électroménager’s portfolio.
Compare specific models rather than judging the brand as a whole.
Worth checking for the front-loading or top-loading models you’re interested in.
According to Service-Public.fr, this rating out of 10 combines repairability and reliability criteria, including documentation, dismantling, parts, resistance to wear and maintenance. It helps you compare eligible new appliances, but doesn’t guarantee how long one will last in individual use.
Yes, for eligible front-loading and top-loading washing machines since 8 April 2025. Service-Public.fr says the rating must be easy to read on pages linked to the purchase, without the consumer needing to take any extra steps. Also check that you can access the rating breakdown for your chosen model.
Yes, if it’s sold by a business to an individual. The Ministry of the Economy confirms that this guarantee also applies to refurbished goods. It doesn’t apply to private sales, so make sure you identify the seller and keep the appliance description and receipt.
No. The ministry responsible for the ecological transition says the bonus is deducted from the bill subject to the scheme’s conditions, including using a certified repairer. ecosystem’s 2026 scale applies to appliances not covered by a warranty. Confirm eligibility before the repair begins.
No. First compare washing machines with a format, capacity and installation requirements that suit your needs. Then use the rating and its breakdown to assess repairability and reliability, and check the parts, warranties and after-sales service for each model.