Who is this decision for?

Households considering a repair

Your appliance is out of warranty and you want to find out whether the fault can be repaired, whether the part you need is available and whether the Repair Bonus could apply.

People who rely on their appliances every day

How long a repair will take matters just as much as being able to have another appliance delivered and installed. A temporary solution could give you time to look into both options.

Shoppers considering a new or pre-owned appliance

You want to compare the documented durability of a new appliance with the condition and sale terms of a second-hand or refurbished one.

How do the options compare?

If your washing machine or dishwasher is out of warranty, it’s worth looking into a repair before placing an order. If you decide to replace it, your choice will depend on how long you can wait, any installation requirements and the condition of the appliance on offer.

Professional repair

Consider this if: a repairer can confirm which part is needed and carry out the work within a timeframe that suits your needs.

Bear in mind: waiting for a diagnosis and the part could mean you’re without your appliance for longer.

New appliance

Consider this if: a repair won’t get you an appliance that suits your needs and fits your installation.

Bear in mind: according to the French Ministry for the Ecological Transition, the durability index used to compare washing machines is not an equivalent indicator for dishwashers.

Second-hand or refurbished

Consider this if: you can check the condition and model reference of the specific appliance, as well as how it will be installed, before buying.

Bear in mind: you’ll need to check the appliance’s history carefully, as well as the seller’s status and the protection available after purchase.

Factor What to check What matters to consumers
Whether a repair is possible Ask for a quote detailing the fault, the part needed and how long it will take to source. Check whether the repair may qualify for the Repair Bonus when carried out by a QualiRépar-accredited repairer. If my appliance can be repaired, I want to know the terms of the work before replacing it; around 31% of consumers put this first.
Durability of a replacement For a new washing machine, check the details of its durability index. For every model you’re considering, look up information about its parts. I want to choose an appliance whose maintenance and parts I can look into if it breaks down in future; around 31% of consumers are thought to prioritise this.
Keeping up with your laundry Compare the quoted delivery and repair times. If you’re replacing the appliance, check its dimensions and connections, and confirm what’s included in the installation service. When the laundry can’t wait, I need a temporary solution or a repair that fits around my daily routine; around 25% of consumers are thought to put this need first.
A second-hand appliance you can check Check the condition of the specific appliance, any faults listed, the accessories included and the seller’s status. When choosing a second-hand or refurbished appliance, I want to know exactly what I’ll receive and what protection comes with the sale; around 13% of consumers are thought to prioritise this.

What mistakes should you avoid?

  • Assuming the Repair Bonus covers every fault

    According to the French Ministry for the Ecological Transition and ecosystem, the scheme covers repairs that meet its conditions and are carried out by an accredited professional. Some damage is excluded, including cosmetic damage and damage caused by misuse.

    Before relying on the bonus to make your decision, check that both your appliance and its fault are eligible.

  • Confusing the stated parts availability period with immediate availability

    A stated availability period doesn’t confirm that the specific part is available today or that it fits your appliance reference.

    Ask the repairer or manufacturer to confirm the part reference and lead time for your exact model.

  • Using the washing machine durability index to assess a dishwasher

    The French Ministry for the Ecological Transition presents a durability index for washing machines; it doesn’t provide an equivalent regulated indicator for comparing dishwashers.

    For a dishwasher, check the model’s parts information, dimensions and installation requirements separately.

  • Buying a second-hand appliance without checking the sale terms

    The condition described should match the specific appliance being offered, not just the original model. In France, according to the Ministry of the Economy, the statutory conformity guarantee applies, among other things, to second-hand or refurbished appliances sold by a business to an individual, but not to private sales.

    Before ordering, check who the seller is, the appliance reference, any faults listed and the terms that apply to the specific item.

Brands to consider for spare parts

Bosch

Worth considering if searching for a part by appliance reference is important to your decision.

  • Bosch offers a search by E-Nr. reference and says its dishwasher parts are generally available for 15 years.
  • Bosch’s guidance doesn’t confirm that the part you need is available for your model. Check its reference and compatibility.

Miele

Worth considering if the stated availability period for dishwasher parts is an important factor in your choice.

  • Miele says its dishwasher spare parts are available for up to 15 years after series production ends.
  • Miele’s stated availability period doesn’t mean you can skip checking the specific part and whether it’s available when you need it.

Beko

Worth considering if parts availability commitments are part of your decision when buying a large home appliance.

  • Beko France says it keeps spare parts for its large home appliances for 15 years and offers a support service.
  • Before choosing a Beko model, check which parts availability commitment applies to it and whether the specific part you need is available.

Joybuy products related to this topic

Related products coming soon.

Frequently asked questions

Can the Repair Bonus apply to a washing machine or dishwasher?

Yes. Both categories are included in ecosystem’s rates, which have applied since 1 January 2026, subject to the scheme’s conditions. In particular, the appliance must be out of warranty, the fault must be eligible and the repair must be carried out by a QualiRépar-accredited professional.

How can I find out whether the part I need is available?

Note down the appliance’s full reference, then ask the manufacturer or repairer to confirm the matching part and how long it will take to source. General information about parts availability doesn’t tell you whether the part for your appliance is available straight away.

Can I use the durability index to compare new dishwashers?

No. There isn’t an equivalent regulated indicator for dishwashers to the one the French Ministry for the Ecological Transition presents for washing machines. For a dishwasher, check the information for each model, including details about parts, dimensions and installation requirements.

Does a refurbished appliance come with a statutory conformity guarantee?

Yes, in France, if a refurbished appliance is sold by a business to an individual, according to the Ministry of the Economy. This statutory conformity guarantee doesn’t apply to private sales, so check the seller’s status before buying.

Can a standard installation service sort out missing connections?

Not necessarily. Services vary by seller, and a standard installation may not include plumbing or electrical work. Before ordering, confirm which connections are already in place and what the service includes.