If the fault has been confirmed and a repair is no longer right for you, first choose between a front-loading and a top-loading washing machine, based on the space available and the size of your usual loads. A professionally refurbished appliance is another option, provided you check the condition of the specific machine on offer and the terms of sale. For every model, compare its durability index, energy label and repair options.
A simple maintenance issue has been ruled out, or a repair is no longer right for you. You need to find a machine with the right capacity for your laundry, while also considering durability and the terms of sale.
The width of the space isn’t the only thing to consider: you’ll also need room to open the lid or door, and to check whether your plans to fit the machine under a worktop or stack it with another appliance are feasible.
You’d like to compare a refurbished appliance with a new model. The condition of the specific machine being sold, the identity of the professional seller, the warranty, and the delivery and returns terms all matter when making your decision.
Consider it : if there’s room to open the door and you’re looking at fitting the machine under a worktop or stacking it with a compatible appliance.
Bear in mind : check the width, depth and clearance in front of the door for the specific model.
Consider it : for a narrow space; UFC-Que Choisir gives a width of 40 to 46 cm for the top-loading models it describes.
Bear in mind : the lid needs clearance above it, and the capacity should suit the size of your laundry loads.
Consider it : if a professional seller clearly describes the condition and specifications of the specific appliance being sold.
Bear in mind : check the accessories, any commercial warranty, and the delivery and returns terms for the offer.
| Priority | What to check | What I need |
|---|---|---|
| Deciding whether to replace it | If the cause is still unclear, rule out a simple issue or ask for a diagnosis. Then compare the repair options with how much longer you expect to use the appliance. | I want to be sure the fault justifies buying a new machine, without attempting a risky repair myself. |
| Size and installation | Measure the space and access points, then check the model’s dimensions and the clearance needed to open the door or lid. If you’re stacking appliances, confirm that they’re compatible and that the stacking kit is suitable. | In a narrow room, I might consider a top-loader; under a worktop, I’d look at compatible front-loaders instead. |
| Durability and repairs | For washing machines covered by the scheme in France, check the model’s durability index score and breakdown. Also check which parts are listed for the exact model reference and the terms of any commercial warranty. | I’d rather compare the repairability and reliability information in the index than choose based on its overall score alone. |
| Capacity and energy use | Match the capacity in kg to your usual loads. For appliances suited to those loads, compare the kWh per 100 cycles, litres per cycle, Eco programme duration, spin performance and noise levels shown on the energy label. | My usual laundry loads need to fit without choosing a drum that’s too large for them. According to ADEME, a 7 kg capacity is usually sufficient. |
| Sale and delivery | Check who the seller is and what condition the appliance is in, especially if it’s refurbished. Read the terms for any commercial warranty, delivery, installation and returns that apply to the offer. | Before ordering a bulky appliance, I want to know how it will be delivered and what the offer provides if I need to return it. |
A simple issue can look like a breakdown. ADEME estimates that in France, one in two appliances taken to an after-sales service centre isn’t actually broken. However, this finding can’t be used to diagnose your washing machine remotely.
If the cause is unclear, make a note of the symptoms and ask for a diagnosis before ordering a replacement. Don’t attempt a repair that’s beyond your abilities.
According to the French Ministry of the Economy, the score combines repairability and reliability criteria. On its own, it doesn’t guarantee the lifespan of a particular appliance.
Check the breakdown of the index for the model you’re considering and look at the criteria that matter to you, particularly the documentation and spare parts.
A large drum won’t necessarily suit smaller, everyday loads; conversely, a machine with too little capacity may mean you have to run more cycles.
Work out the size of your usual loads, then compare the energy labels of suitable models. Also check their dimensions and the space needed to open them.
The French Ministry of the Economy defines a refurbished product as a second-hand item whose functions have been tested and which has been repaired or restored if necessary. The condition of the machine delivered and the terms of the offer are therefore important.
Before ordering, check the appliance description, accessories, seller, and the warranty, delivery and returns terms.
These references can help you check the details of a specific model; they don’t indicate its specifications or whether it’s included among the products below.
Worth considering if identifying original spare parts is important to you.
Worth considering if a commercial warranty covering the motor is one of your criteria.
Worth considering if access to repair instructions is one of your criteria.
This model is an option to consider if you’re looking for a new front-loading washing machine after a confirmed breakdown. Check that its capacity and installation requirements suit your needs before comparing it with other styles or a refurbished model.
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Its advertised 10 kg capacity is worth considering if you regularly wash large loads. The product title lists 1,400 rpm, 16 programmes and a steam function. Before choosing, check the installation dimensions, the breakdown of the durability index, the energy use shown on the energy label and the terms of the advertised motor warranty.
Consider a replacement once the fault has been confirmed and a repair is no longer right for you. If the cause is still unclear, first rule out a simple issue: ADEME estimates that in France, one in two appliances taken to an after-sales service centre isn’t actually broken.
For washing machines covered by the scheme in France, compare both the model’s score and its breakdown, rather than looking at the overall figure alone. According to the French ministries responsible for the environment and the economy, the durability index replaced the repairability index for washing machines on 8 April 2025, bringing together repairability and reliability criteria.
Yes. In France, the legal guarantee of conformity applies to refurbished goods sold by a professional to a consumer, as explained by the French Ministry of the Economy. Check who the seller is and the condition of the machine on offer. Any commercial warranty is separate from this legal right.
For distance purchases from a professional seller in France, the French Ministry of the Economy says a withdrawal period of at least 14 days applies, subject to legal exceptions. Before ordering, check the seller’s information about this right and the returns process. This applies when you change your mind and is separate from remedies for an appliance that doesn’t conform to the contract.
A top-loader may suit a narrow space: UFC-Que Choisir gives a width of 40 to 46 cm for the top-loading models it describes. However, check the clearance needed above the lid and the capacity you need. For a front-loader, also measure the clearance in front of the door and make sure the model can be installed as planned.