Who is this guide for?

Households looking to avoid replacing an appliance too soon

If you’re buying a new washing machine, check the repairability, reliability and maintenance information for the exact model, rather than relying solely on the brand or its overall rating.

Households with limited space

Choosing between a front-loader and a top-loader starts with measuring the room, access routes and the space needed to open the machine. You can then compare the durability of the models that genuinely fit.

Owners of a broken appliance

If you’re weighing up a repair against buying new, get the fault diagnosed and ask for a quote. The availability of the part you need and the terms of the repair bonus may also affect your decision.

What should you look at first?

If your appliance has broken down, first find out whether it can be repaired. If you need to replace it, rule out models that won’t fit the space, then compare the durability and day-to-day features of the remaining options.

Criteria What to check Who it matters to
Durability and parts For a new washing machine covered by the scheme and sold in France, check the durability index out of 10 and its breakdown for the exact model. Also check with the manufacturer or after-sales service for the parts you may need. I want to be able to maintain my next appliance and understand what a repair might involve, rather than relying on a range’s reputation alone; around 36% of consumers would prioritise this.
Size and installation Measure the width, depth and height, as well as the clearance needed to open the model you’ve chosen. In a room with limited access, I need to be able to install and load the machine without difficulty; this would be the main concern for around 29% of consumers.
Repair or replace Ask for a diagnosis and a quote, then check whether the part is available and, if applicable, whether the repair bonus applies. My washing machine has broken down and I want to know whether it can be repaired before buying another one; around 21% of consumers would put this decision first.
Running costs Compare the energy label, the energy use shown for 100 Eco 40-60 cycles and the programme’s water consumption, taking into account the capacity you need. If I do laundry regularly, I want to choose a suitable capacity and compare the water and energy figures for a like-for-like cycle; around 14% of consumers would make this their priority.

Mistakes to avoid

  • Using the index for a similar model

    The rating and its breakdown apply to a specific model. A different capacity or model number won’t necessarily reflect the appliance you’re buying.

    Before you decide, check the full model number on the product page and compare it with the energy label and the index breakdown.

  • Confusing a claim about longevity with the durability index

    A manufacturer’s statement about lifespan or after-sales service doesn’t replace the index that applies to the washing machine in question, or a check of its spare parts.

    Check the index shown and the criteria for the model on sale, then review the information provided by the brand separately.

  • Assuming the repair bonus makes every repair worthwhile

    The repair bonus is subject to conditions, including those relating to the warranty, the fault and the repairer. It doesn’t guarantee that a repair is feasible.

    Ask for a diagnosis and a quote, then check with your chosen professional whether the repair is eligible.

  • Choosing a front- or top-loader without checking the clearance

    A machine may fit in its allotted space but still be awkward to use if there isn’t enough room to open the door or lid, or to access the appliance.

    Measure the space and access routes, then check the dimensions and opening clearance for the exact model.

Brands to consider by model

Bosch

Worth considering if you’re looking for a front-loading washing machine and want to compare the durability information provided for each model.

  • Bosch displays durability indices for its front-loading washing machines, including models in its Series 4, 6 and 8 ranges.
  • The information doesn’t give one rating for an entire range: check the rating for the specific model you’re considering.

Whirlpool

Worth considering if you’re looking for a top-loading washing machine and want to find parts for a specific model.

  • Whirlpool’s official portal lets you search for parts by appliance model number.
  • Check the specific part and the durability index currently applicable to the model on sale; an earlier repairability index does not take its place.

Miele

Worth considering for a front-loading washing machine. Compare the features and durability information for the model you’ve chosen.

  • Miele publishes specifications for each model, including the WEA125 WCS 8kg Active.
  • A longevity claim based on a brand test can’t predict how long your appliance will last. Also check the index and spare-parts information for the model on sale.

Joybuy products related to this topic

Related products coming soon.

Frequently asked questions

Which index should I check for a new washing machine covered by the scheme and sold in France?

According to the French Ministry for the Ecological Transition, the durability index has applied to the washing machines covered by the scheme since 8 April 2025, replacing the repairability index for these appliances. Shown as a score out of 10, it must be displayed near the price, including on online shopping pages. Make sure it matches the model you’ve chosen.

Is the durability index enough to help me choose a washing machine?

No. It covers repairability and reliability criteria, but doesn’t tell you whether a model will fit your space or suit your laundry needs. Check the index breakdown, then compare the dimensions, capacity and energy label of the models you’re interested in.

How can I check the spare parts for a model?

Note down the full model number and check the durability index breakdown, as well as the brand’s parts portal or after-sales service. Confirm that the part you need is available for that specific model, rather than assuming it is based on general information about the brand.

Can I get the repair bonus for a broken washing machine?

Yes, a washing machine may qualify if it meets the scheme’s conditions, according to the French Ministry of the Economy. In particular, the appliance must no longer be covered by a warranty, the fault must be eligible and the repair must be carried out by an approved repairer. Ask for a diagnosis and a quote before deciding to replace the machine.