Anyone replacing an ageing appliance
You want to compare the durability ratings of the models you’re considering, then check how to maintain them and which parts are compatible with each model.
Who is this guide for?
Households with limited space or capacity needs
You need enough capacity for your laundry while making sure the machine fits in the space available. The type of loading also affects how the door or lid opens.
Anyone concerned about a breakdown after purchase
You want to understand the rights you can exercise with the seller, and how they differ from any extra cover offered by a commercial warranty.
What should you check before replacing your washing machine?
First, make sure the capacity and format suit your needs. Then compare suitable models by looking at their durability ratings, availability of parts and warranty terms.
| Criterion | What to check | Who it matters to |
|---|---|---|
| Model durability | Compare the durability rating out of 10 for the models you’re considering, and check the details behind the maintenance and repairability criteria. | If I’m replacing my washing machine for the long term, I want to check the durability of the specific model rather than rely on capacity alone. Around 36% of consumers would put verifiable durability first. |
| Repairs and parts | Look for parts that match the exact model number and check with the brand how to access them. | After the warranty period, I’d want to know whether a repairer could get the right parts for my appliance. Around 29% of consumers would prioritise the option of having it repaired. |
| Capacity and dimensions | Measure the space, access route and clearance needed to open the door or lid, then check the capacity and loading type. | If space is limited, I need enough capacity without choosing a washing machine that I can’t fit. For around 21% of consumers, this would be the top priority. |
| Warranties | Read the terms of any commercial warranty carefully: its length, what breakdowns it covers, how to make a claim and any exclusions. Remember that this is separate from the statutory guarantee of conformity. | If a breakdown happens soon after purchase, I want to know who to contact and what’s covered. Around 14% of consumers would prioritise clearly defined protection. |
Mistakes to avoid before replacing your machine
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Choosing based on capacity alone
A suitable capacity doesn’t tell you how easy the washing machine is to maintain or repair. In France, the durability rating helps you assess these factors for the model you’re considering.
First rule out machines that won’t fit your space, then compare the ratings of the remaining models.
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Assuming a parts catalogue guarantees a repair
Having parts listed in a catalogue doesn’t confirm that they’ll fit every variant or that they’ll fix a particular fault.
Search the brand’s catalogue using the exact model number. If a breakdown occurs, ask for a diagnosis before deciding that you need to replace the appliance.
Access to a repairer and parts delivery times can also affect how long you’ll be without your washing machine.
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Taking out a commercial warranty without checking the exclusions
A commercial warranty is optional, and what it covers depends on the contract. France’s DGCCRF has found that information about these warranties in the home appliance sector can sometimes be ambiguous or incomplete.
Check which breakdowns are covered, how to make a claim and what’s excluded. Then distinguish this cover from your rights under the statutory guarantee of conformity.
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Replacing a recently purchased machine as soon as it breaks down
If an appliance bought from a professional seller doesn’t conform to its contract, it may be covered by the statutory guarantee of conformity. What happens next depends on the nature of the fault and the appliance’s circumstances.
Keep your proof of purchase and the model number, describe the fault and contact the seller before deciding to replace the machine.
Brands to consider for spare parts
Brand catalogues and commitments can point you in the right direction, but always search for the model number of the washing machine you’re interested in.
Bosch
Worth considering if you want to check the brand’s stated commitment on washing machine parts.
- Bosch Electroménager France says it makes original parts for washing machines available for 15 years.
- This commitment doesn’t confirm that every part is available for the model you’re considering; check with Bosch which parts are compatible.
Miele
Worth considering if you want to search for original parts by model number.
- Miele France offers a spare parts catalogue for washing machines.
- Check that the part is compatible and find out whether it’s available for the model in question.
Electrolux
Worth considering if you want to check the brand’s official parts channel for a washing machine.
- Electrolux France lists original laundry appliance parts in its official catalogue.
- Check which parts are compatible with the exact model number and read the terms of any commercial warranty separately.
Washing machines on Joybuy
Related products coming soon.
Frequently asked questions
Does a washing machine sold in France have to display a durability rating?
Yes. According to France’s Ministry for Ecological Transition, this applies to washing machines put on sale in France from 8 April 2025. The rating is out of 10, so look up the rating for the exact model you’re considering.
Does a high durability rating guarantee an easy repair?
No. The durability rating takes factors such as maintenance, ease of dismantling and parts into account, but it can’t predict whether a particular appliance will break down. Check the rating details and make sure the parts match the exact model.
My recently purchased washing machine has broken down. Should I replace it?
Not necessarily. The statutory guarantee of conformity may cover an appliance bought from a professional seller if it doesn’t conform to its contract. Contact the seller first with your proof of purchase and a description of the fault; what happens next will depend on what’s found.
Does a commercial warranty replace the statutory guarantee?
No. A commercial warranty is optional and doesn’t remove your rights under the statutory guarantee of conformity. Check its length, what breakdowns it covers, how to make a claim and any exclusions to understand what extra protection it really offers.