Before replacing a washing machine, request a diagnosis and, where possible, a repair quote: the Repair Bonus may deduct 50 € from the bill for an out-of-warranty washing machine repaired by a QualiRépar professional, subject to eligibility. If replacement is the right choice, compare the dimensions, capacity, spin speed, energy label and durability index; for a refurbished appliance, the condition of the individual item, testing, warranty and delivery details should all be clearly specified.
You need a working appliance without delay, while also finding out whether repair is still a realistic option. Compare the time needed for a quote and repair with the delivery and installation time for a replacement. The French ministry responsible for ecology and ecosystem state that the Repair Bonus may be available when using a certified repairer.
After a breakdown, you can compare the model’s durability index, then check the features that matter in everyday use: capacity, dimensions, energy consumption, spin speed and services. ADEME points out that new washing machines covered by the scheme and sold in France have displayed this index since April 2025.
A second-life appliance requires a precise description of the item being sold: condition, tests carried out, warranty and delivery terms. The French Ministry for the Economy and the DGCCRF point out that refurbished goods sold by a professional benefit from specific protections and must have been tested.
Start by comparing a practical repair with a replacement that can genuinely be delivered and installed, then choose an appliance suited to your home and your usual laundry loads.
| Priority | What to check | Your needs |
|---|---|---|
| Repair or replacement | Request a diagnosis or detailed quote; compare the repair time with delivery and installation times; check eligibility for the Repair Bonus for an out-of-warranty appliance. | I want to know whether getting the appliance working again is still possible before ordering a new one. The French ministry responsible for ecology and ecosystem state that a 50 € reduction may apply to an eligible repair carried out by QualiRépar. |
| Model durability | Compare the durability index across comparable models; consult the information associated with the model; do not confuse this index with capacity or overall dimensions. | I am looking for durability and repairability information, rather than relying solely on the energy class. According to ADEME, new washing machines covered by the scheme and sold in France have had to display a durability index since April 2025. |
| Suitability for your home | Measure the width, depth and clearance needed for the door or lid; choose the capacity according to your usual loads; compare spin speed and energy consumption on a like-for-like basis. | My new washing machine must fit the available space and match the household’s actual laundry volume, without unnecessarily increasing the number of cycles. |
| Refurbished appliances and services | Check the technical and cosmetic condition of the individual item; ask which tests have been carried out; confirm the warranty, delivery, installation and collection of the old appliance. | I want to be able to identify the refurbished appliance I have bought, understand its operating condition and arrange the services needed to get it up and running. |
The type of breakdown, the parts required, the appliance’s overall condition and the time needed to get it working again can all change the decision. The Repair Bonus alone does not make repair the right solution for every situation.
Compare a detailed quote and its timescale with a replacement that can genuinely be delivered and installed in your home. Do not use a generic percentage of the new price as an automatic rule.
The durability index brings together factors relating in particular to repairability and reliability, but it does not resolve issues involving depth, capacity, spin speed, connections or delivery.
Compare the index across comparable models, then check the full technical specification and the dimensions of your available space before ordering.
A refurbished product must have been tested before being put back on sale, and the information provided must relate to the refurbished item itself. The rules for demonstrating the legal guarantee also differ from those for a new product.
Choose a professional seller that describes the condition, tests, warranty, invoice and delivery arrangements. Keep a copy of the listing and contractual documents.
An appliance may remain unusable after delivery if access to the property, dimensions, connections or removal of the old washing machine have not been confirmed.
Before paying, check the arrangements that apply to your postcode: delivery to the room of choice, installation, disconnection and collection or recycling.
These services may be included, optional, unavailable at certain addresses or charged separately.
Worth considering for a standard 7 kg front-loading washing machine with a 1,400 rpm spin speed, particularly if you are looking for the motor warranty advertised on certain models.
Worth considering if you prioritise an 8 kg capacity and a model presented by the manufacturer as built to last, with the budget assessed against your requirements.
Worth considering when a shallow depth is a priority, for example in a bathroom or a narrow kitchen.
Joybuy options for replacing a household washing machine, including front-loading formats and a top-loading model to compare according to the available space, capacity and displayed durability information.
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An option for households looking for a standard front-loading washing machine with a 7 kg capacity.
A energy class; 7 kg; 1,400 rpm.
Check the durability index displayed for the model sold in France, along with the delivery, installation and collection terms that apply to your address.
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Worth considering if the advertised depth of 47 cm fits your laundry space.
A energy class; 530 mm drum; 16 programmes; 1,200 rpm.
Check the space required for connections and door opening, as well as the durability, repairability and spare-parts availability information.
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This top-loading format may be suitable when available width is limited.
A energy class; 7 kg; 405 mm width; 1,200 rpm; 16 programmes.
Check the clearance required above the appliance, the connections and the durability, repairability and warranty information.
Yes. ADEME states that washing machines placed on the French market have had to display a durability index since April 2025. Use it to compare models, then separately check the capacity, dimensions, spin speed, energy label and services.
Request a diagnosis or quote showing the fault, parts, labour and time needed to get the appliance working again. The French ministry responsible for ecology and ecosystem specify that the Repair Bonus may deduct 50 € for an out-of-warranty washing machine repaired by a QualiRépar professional, subject to eligibility.
The legal guarantee of conformity applies to new, used and refurbished goods sold by a professional to a private individual. The French Ministry for the Economy states that it may be invoked for two years from delivery; for used goods, the presumption that the defect pre-dated delivery lasts one year.
Before paying, check the delivery time and slot, delivery to the room of choice, installation, compatibility with your available space and collection of the old appliance. Services may vary according to the seller and postcode.
No. The DGCCRF states that the technical and cosmetic information provided at the time of purchase must relate to the refurbished product. Check the condition, accessories, any signs of use and the tests advertised for the item being delivered.