If your washing machine breaks down, first find out whether the fault lies with the appliance and whether it can be repaired within a timeframe that suits your needs. If you need to replace it, compare new models that fit your home using the French durability rating. For a second-hand or refurbished appliance, also check its condition, what checks have been carried out and whether the seller is a business or a private individual. The Repair Bonus depends on factors including the fault and the repairer you choose, so don’t assume you’ll be eligible.
If the breakdown has stopped your regular laundry routine, ask for details about the fault and how long a repair will take. You can then compare this with how quickly you could have a suitable replacement installed.
If this support could affect your decision, check with the repairer that your appliance, the fault and the repair meet the conditions published by ecosystem.
If you replace your washing machine, check the durability rating for the new model and the information available about its parts and maintenance. For a second-hand or refurbished appliance, also check its stated condition and who the seller is.
First, find out whether the fault is with the washing machine or its installation. If you need a replacement, compare new and second-hand options, checking the details of the appliance on offer.
Consider this: if the fault is with the appliance and a professional can diagnose it.
Bear in mind: waiting for a repair could delay your return to doing the washing. According to ecosystem, eligibility for the Repair Bonus depends on factors including the fault and the repair work.
Consider this: if a repair won’t meet your household’s needs, or you’d like to choose another appliance that suits your home.
Bear in mind: the durability rating helps you compare models, but it doesn’t guarantee that a machine won’t break down in the future.
Consider this: if you can check the condition, exact model and information provided by the seller before you choose.
Bear in mind: the checks carried out and the protections available vary by product and by whether the seller is a business or a private individual.
| What matters to you | What to check | Consumers concerned |
|---|---|---|
| Getting the washing done again | Ask what caused the fault and how long a repair will take. If you’re replacing the machine, check the dimensions and connections. | When my household’s washing routine is disrupted, I mainly need to know when we’ll have a working washing machine again. Around 42% of consumers would give priority to keeping things running smoothly. |
| Checking repair support | Ask whether the repairer is QualiRépar-certified and whether the fault and appliance are eligible for the Repair Bonus. | Before choosing between repair and replacement, I want to know whether the support could apply to my repair. This would be a priority for around 33% of consumers. |
| Planning for future maintenance | For an eligible new model, check its durability rating and information about parts. For a non-new appliance, check its stated condition. | If I replace my appliance, I’d like to be able to assess its maintenance needs and whether it could be repaired later. Around 25% of consumers would put this first. |
According to ecosystem, not all faults are eligible. For example, a fault caused by the conditions in which the appliance is used or by improper use may be excluded.
Before the repair, ask whether the repairer is QualiRépar-certified and whether your situation meets the scheme’s conditions.
A problem with the power supply or drainage could change what you need to do. Replacing the appliance might not address the cause of the problem.
Ask for the cause of the fault to be confirmed during the diagnosis, rather than attempting a technical repair based on the symptoms alone.
The French rating out of 10 gives you information about the durability of the model in question. It doesn’t tell you whether it will fit in your available space or meet your household’s laundry needs.
Compare ratings for appliances whose capacity, loading type, dimensions and connections you’ve already checked.
According to information from the French Ministry of the Economy, a refurbished product is a second-hand item whose functions have been tested and which has been restored to working order if necessary. The seller’s status also affects the protections that apply.
Ask what checks have been carried out, what condition the appliance is in and whether it’s being sold by a business or a private individual.
Worth considering if you want to look for an original part using your washing machine’s exact reference, particularly for the Série 2, 4, 6 and 8 ranges.
Worth considering if the brand’s approach to spare parts and access to its repair service matter to you.
Worth considering if you’re looking for parts or a repair service for a Brandt washing machine.
These two washing machines are options if you’re replacing your appliance with a new one. Compare their capacities and loading types with your needs, then check the installation requirements, French durability rating and information about parts for the model you choose.
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Worth considering if you’re replacing your washing machine with a front-loading model and need a 10 kg capacity.
Check the dimensions and connections against your installation, along with the durability rating and information about parts for the exact model.
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Worth considering if you’re looking for a top-loading replacement with a 6 kg capacity.
The product name lists 1400 RPM, energy class B, Wi-Fi and 17 programmes. Check the space needed to open the top, the connections, the durability rating and information about parts for the exact model.
No. According to ecosystem, eligibility depends on factors including the appliance’s circumstances, the type of fault and whether the repair is carried out by a QualiRépar-certified professional. A fault with the installation, drainage or improper use may be excluded. Check the conditions before the repair.
Compare ratings for models that already meet your washing capacity and installation needs. According to the French ministry responsible for the ecological transition, the French washing machine rating, in effect since 8 April 2025, is out of 10 and takes into account factors including reliability, maintenance, ease of dismantling and spare parts.
According to the French Ministry of the Economy, a refurbished appliance is a second-hand item whose functions have been tested and which has been restored to working order if necessary. Before choosing a particular offer, ask for details of the checks carried out, the appliance’s condition and the seller’s identity.
No. In France, the statutory legal guarantee of conformity that applies when a business sells a second-hand or refurbished item to a consumer does not apply in the same way to a sale between private individuals. As the French Ministry of the Economy points out, check who the seller is and find out which conditions apply to the sale before you commit.