Don’t automatically replace a faulty washing machine: first check the warranty and the maintenance checks permitted by the manual, then arrange a diagnosis if the problem persists. For an eligible out-of-warranty repair, ecosystem states that a QualiRépar-approved repairer can deduct 50 € from the cost of repairing a washing machine; if replacement is necessary, compare the capacity, energy label and durability index of the exact model.
After a breakdown, leak, spinning problem or drop in performance, the aim is to get a usable appliance back without replacing a washing machine that could potentially be repaired.
A repair quotation can be compared with the cost of replacement by checking the conditions of the Repair Bonus and confirming that the repairer is QualiRépar-approved.
When a new appliance is needed, compare the capacity, energy label and durability index of the exact model to reduce the risk of having to replace it prematurely.
Start by identifying the nature of the problem and checking the warranty status. Then compare a possible repair with the features of a new model that would genuinely meet your household’s needs.
| Priority | What to check | Your needs |
|---|---|---|
| Identify the fault | Only check the accessible maintenance components covered by the manual, such as the filter where the manufacturer permits this. If the fault persists or involves an internal component, arrange a professional diagnosis. | I want to know whether an initial check could be enough before paying for a repair or replacement. |
| Compare the repair option | Check that the appliance is outside its warranty, that the repairer is QualiRépar-approved and that the fault meets the scheme’s conditions. Ask for a quotation before comparing it with the cost of a new purchase. | I want to understand the true cost of restoring the appliance. ecosystem states that 50 € can be deducted when an out-of-warranty washing machine is repaired by a QualiRépar-approved repairer, subject to conditions. |
| Choose a durable replacement | Compare the capacity, energy label, spin speed, noise level, dimensions and durability index of the exact model. Since April 2025, the durability index has been displayed on new washing machines sold in France. | If I replace the appliance, I want a capacity suited to my laundry loads and useful information about its durability. ADEME states that 7 kg is sufficient in most cases, but this is not a rule for every household. |
ADEME states that one in two appliances returned to an after-sales service is not actually faulty; issues such as a blocked hose or a scaled-up component can sometimes explain the malfunction. However, this does not allow conclusions to be drawn about any particular washing machine.
First check your warranty rights and restrict any checks to the procedures covered by the manual. If the fault persists or affects an internal component, choose a professional diagnosis rather than dismantling the appliance.
You could end up buying a new appliance or paying for a service when the underlying issue is an accessible maintenance problem.
According to ecosystem, the bonus for a washing machine covers an out-of-warranty repair carried out by a QualiRépar-approved repairer. Cosmetic damage, certain external factors, improper use and some maintenance procedures are excluded.
Before booking, confirm the warranty status, appliance identification and eligibility of the fault with the repairer. Then ask for a quotation that takes the bonus into account.
The 50 € deduction may not apply if the scheme’s conditions are not met.
The energy label provides information about consumption, water use, spin performance and noise, while the durability index offers separate information about the model’s repairability and reliability.
For every model you are considering, compare the capacity, energy label, noise level, spin performance, durability index and warranty conditions. Check the information for the exact model, not just the brand.
These Joybuy options are suitable if you are replacing a faulty appliance with a new one. Check the durability index, energy label, dimensions, connections and warranty conditions applicable to the model you choose.
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An option for replacing a faulty washing machine, with a 7 kg capacity, which ADEME states is sufficient in most cases.
Advertised features include 15 programmes, a reload function, an express programme and a total depth of 63.2 cm including the door.
Check the French durability index for the exact model, its connections, the available space and the warranty conditions in France.
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Worth considering where space is limited: this 7 kg freestanding washing machine has an advertised depth of 47 cm.
It offers 16 programmes, a large 530 mm drum, a Drum Clean cycle and periodic pump filter cleaning.
Check the durability index, the full energy label, the connections and whether the depth is compatible with your installation.
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This 9 kg capacity may suit households that regularly wash genuinely large or bulky loads.
Advertised features include a 73 L drum, steam programmes, delicate-fabric and quick cycles, with a depth of 66 cm.
A 9 kg capacity may be excessive for smaller loads; check the available space, durability index and applicable warranty.
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The top-loading design and advertised width of 405 mm may suit certain layouts.
Advertised features include a 7 kg capacity, 16 programmes, 1200 rpm, load detection, Wi-Fi and the hOn app.
The stated spin noise level is 77 dB(A), class C: check that it is suitable for the intended location, along with the durability index and connections.
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An option for households that genuinely need to wash and dry in a single appliance.
Advertised capacities are 10 kg for washing and 7 kg for drying, with automatic drying, a wool programme and a 90 °C drum-cleaning cycle.
Check the durability index, the exact model’s drying label, noise level, programme durations and whether the drying function is genuinely useful for your needs.
Yes, subject to conditions. ecosystem states that 50 € can be deducted from the cost of repairing an out-of-warranty washing machine when the work is carried out by a QualiRépar-approved repairer; the amount is deducted from the repair bill.
No. According to ecosystem, cosmetic damage or faults that do not prevent the appliance from working, problems caused by an external factor, improper use and maintenance procedures are among the exclusions. Confirm that the fault is eligible with the repairer before the work is carried out.
Yes. The French Ministry for the Economy reminds consumers that the statutory guarantee of conformity is compulsory for new, second-hand and refurbished goods sold by a professional to a private individual. Contact the seller first and keep the invoice, proof of purchase and a description of the fault.
Compare the score out of 10 for the exact model with its other features. The French Ministry for Ecological Transition, Energy and Territories explains that the durability index is gradually replacing the repairability index and takes both repairability and reliability into account; it complements checks of the capacity, noise level, spin performance and energy label.
Choose a capacity that matches your usual loads and the available space. ADEME states that a 7 kg washing machine is sufficient in most cases, while a larger capacity may be worthwhile for genuinely bulkier loads.