A household whose vacuum cleaner is losing power
The appliance used to suit the household’s cleaning needs, but it no longer picks up as well or has developed a fault. ADEME recommends checking maintenance and repair options before replacing it.
If your vacuum cleaner used to meet your needs before it started losing power, check the maintenance instructions in its manual and get the fault diagnosed before replacing it. If you do need a new appliance, compare second-hand or refurbished options with new ones, taking into account the condition of the individual item, your floors and the format you want. For a new model, the repairability index and the terms of the Repair Bonus can help guide your choice, but they don’t tell you how well it will clean.
The appliance used to suit the household’s cleaning needs, but it no longer picks up as well or has developed a fault. ADEME recommends checking maintenance and repair options before replacing it.
The floors, floor area or cleaning routine no longer suit the current appliance. Cylinder, cordless stick and robot vacuum cleaners are designed for different uses.
When comparing second-hand or refurbished options, check the condition of the individual item, the accessories included and, for a cordless model, the battery. The DGCCRF recommends checking that the description accurately reflects the refurbished product being sold.
Worth considering: if the appliance met your needs before it developed a fault, check its maintenance requirements and then ask for a diagnosis.
Bear in mind: eligibility for financial support depends on the appliance and the work required, and a repair may depend on a replacement part being available.
Worth considering: if you’re replacing your appliance but don’t necessarily want to buy new, compare the condition of the individual item and the accessories included.
Bear in mind: the stated runtime for a new product may not reflect the battery life of a cordless appliance that has already been used.
Worth considering: if a repair won’t make the appliance suitable for your needs, choose a format that works for your floors and the areas you need to clean.
Bear in mind: the repairability index helps you assess how easy a model is to repair, but it doesn’t measure its suction.
If you’re considering replacing your appliance, start by deciding what matters most: keeping your current one, finding a suitable main cleaner, buying second-hand, making quick manual cleaning easier or automating some of your household cleaning.
| What matters to you | What to check | Who is most likely to prioritise it |
|---|---|---|
| Avoiding an unnecessary replacement | Check the manual for guidance on the bag and filters; if the problem persists, get the fault diagnosed. | If your vacuum cleaner has suited you until now, you may want to check its maintenance requirements and whether you can keep using it before choosing another appliance. This matters to around 29% of consumers. |
| A main cleaner that suits your floors | Compare cleaning results on the floor coverings in your home, along with the brushes and, for a corded cylinder model, its operating range. | If carpets, rugs or large areas are part of your cleaning routine, how well the appliance works on those floors matters more than its format alone. Around 23% of consumers prioritise main cleaning performance. |
| The condition of a second-hand appliance | Check the condition of the individual item, the accessories included and the battery if it’s a cordless model. | If you’re considering a second-hand or refurbished appliance, you may want to know exactly what condition the product is in before choosing it. Around 18% of consumers prioritise this. |
| Quick manual cleaning | Check the runtime in the mode and with the brush you’ll use, as well as how heavy it feels in your hand and whether compatible parts are available. | For short, frequent cleaning sessions, an appliance that’s easy to get out and handle may matter more than one designed for a long session. Around 18% of consumers put this convenience first. |
| Automating cleaning sessions | Check access to parts, cleaning results on your floors, and the maintenance required for the robot and its docking station. | If you want to schedule cleaning in accessible areas, you may prefer automation while checking how well the robot works on your floors. Around 12% of consumers prioritise this. |
In France, the Ministry of the Economy says that vacuum cleaners must display a repairability index. The score out of 10 takes factors such as documentation, ease of dismantling and spare parts into account; it doesn’t replace checking how well the appliance cleans the floors in your home.
For a domestic vacuum cleaner bought in France, a repair carried out outside the warranty and insurance period by a QualiRépar professional may qualify for the Repair Bonus if it meets the scheme’s conditions. ecosystem excludes, among other things, the replacement of consumables and removable batteries. Check with the repairer whether the work is eligible.
The Repair Bonus doesn’t apply to every type of work. The conditions covering the appliance, repairer and repair all matter.
Before deciding what to do, ask the professional to confirm whether the work is eligible.
The bag or filters may need attention; the symptom alone won’t tell you what’s causing the problem.
Check the manual for the recommended maintenance, and get the fault diagnosed if the loss of suction continues.
The battery’s condition and the accessories available may differ from those of a new appliance.
Ask about the battery’s condition and which accessories are included, and check the part numbers that are compatible with the specific version being sold.
The repairability index tells you how easy a model is to repair; it doesn’t guarantee how well it will clean your floors. Robot vacuum cleaner tests assess performance on floors, carpets and in corners separately.
Choose a model that suits the floor coverings and areas you need to clean, then check test results and the repairability of the exact model number.
The Pure D8 PD82-4ST is an example of a bagged cylinder vacuum cleaner whose specifications and spare parts can be checked by model number.
A brand to consider for bagged cylinder vacuum cleaners. Check the model number and the corresponding parts or consumables.
The V8 Advanced is an example of a cordless stick vacuum cleaner for manual cleaning. Check the version before choosing a part.
The Roomba Plus 505 Combo is an example of a robot vacuum cleaner with a docking station to consider if your home is suitable for automated cleaning.
The products below include cordless vacuum cleaners and robot vacuum cleaners for a range of household cleaning needs. If you’re replacing an appliance, check that the format, specifications and maintenance requirements suit your floors.
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Worth considering if you’re looking for a cordless vacuum cleaner designed for carpets and hard floors, with an automatic dust-emptying station.
Stated suction power: 170 AW. Stated runtime: up to 80 minutes. Anti-tangle brush.
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Worth considering if you want to schedule automated cleaning sessions. Check access to spare parts and how well it performs on your floors.
Stated suction power: 8,000 Pa. The product listing describes LDS mapping, obstacle detection and a station with a 2 L bin.
A robot vacuum cleaner and its station still need regular maintenance.
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Worth considering if you’re looking for a robot vacuum cleaner that combines vacuuming and mopping. Remember to factor in maintenance for the robot and its station.
Stated suction power: 16,200 Pa. The product listing describes a station that empties the dustbin and washes the mop pads with hot water at 75 °C.
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Worth considering if you want a cordless vacuum cleaner that converts into a handheld model for cleaning a range of surfaces.
Stated suction power in the product name: 55,000 Pa. Stated runtime: up to 45 minutes. The product listing mentions modes for hard floors and carpets.
Usable runtime depends on the mode and cleaning conditions.
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Worth considering if you want a cordless vacuum cleaner with several tools and an automatic collection base.
Stated suction power: 155 AW. Stated runtime: up to 70 minutes. The product listing gives the base bag a capacity of 2 L.
A repair may be eligible if the appliance and the work meet the scheme’s conditions and the work is carried out by a QualiRépar professional. ecosystem states, among other things, that replacing consumables and removable batteries is excluded. Ask the repairer to confirm whether the work is eligible.
Check the manual for guidance on maintaining the bag and filters, as ADEME recommends. If the loss of suction continues, get the appliance diagnosed rather than assuming you know the cause from the symptom alone.
In France, vacuum cleaners are required to display a repairability index. According to the Ministry of the Economy, the score out of 10 is based on factors including documentation, ease of dismantling and spare parts. It doesn’t directly measure suction or future reliability.
For purchases from a professional seller, Service Public states that the legal guarantee of conformity may cover a fault that appears within two years of delivery, whether the product is new, second-hand or refurbished. It doesn’t apply in the same way to a sale between private individuals, and the rules on proof differ depending on whether the item is new or second-hand.