Households that need to get cleaning again
You need a working vacuum cleaner again, and need to factor in how long a repair or getting another appliance might take.
Who is this decision for?
People replacing an appliance that is difficult to repair
You want to check how easy it is to dismantle, which parts fit the model and what maintenance it needs before choosing a new vacuum cleaner.
People open to buying second-hand or refurbished
You’re considering a second-hand appliance if you can check its exact model number, condition, included items and access to spare parts.
What to check before choosing
Have it repaired
Consider this: if a professional can fix the fault with your appliance and tell you how long it will take.
Bear in mind: the Repair Bonus described by ecosystem is subject to eligibility conditions and does not cover every part of a vacuum cleaner.
Buy new
Consider this: if a repair won’t meet your cleaning needs or the part you need isn’t available for your appliance.
Bear in mind: the repairability index can help you compare eligible models, but it doesn’t guarantee that a specific part will be available.
Choose second-hand or refurbished
Consider this: if the seller lets you check the model number, condition and what’s included.
Bear in mind: according to the Ministry for Ecological Transition’s guidance, displaying the repairability index isn’t compulsory for these appliances.
| What matters | What to check | Who this is for |
|---|---|---|
| Getting back to cleaning | Ask how long a repair will take. If you’re replacing the appliance, confirm that it’s available and check what’s included. | When my vacuum cleaner can no longer handle the usual cleaning at home, I want to know which option will let me get back to it without unnecessary delay. This would be the top priority for around 38% of consumers. |
| Deciding whether a repair is right | Note down the model number and warranty status, then ask a QualiRépar-approved repairer to clarify the fault and whether it may qualify for the Repair Bonus, in line with ecosystem’s conditions. | If I can keep my appliance, I first want to know whether the fault can be covered under the stated conditions. Around 31% of consumers would make this a priority. |
| Checking the replacement’s repairability | For an eligible new model, check its repairability index and the supporting details. For any appliance you’re considering, check which parts fit its exact model number. | If I have to replace my vacuum cleaner, I want to be able to identify the parts and maintenance steps that will be useful for the model I choose. This would be a priority for around 31% of consumers. |
Mistakes to avoid
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Assuming every fault qualifies for the Repair Bonus
According to ecosystem, the scheme depends, among other things, on the appliance’s warranty, the type of fault and the involvement of a QualiRépar-approved repairer. Accessories, consumables and removable batteries are not covered.
Describe the fault to the repairer and ask them to confirm whether the appliance and repair are eligible before making a decision.
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Taking the repairability index as a guarantee that every part is available
The Ministry for Ecological Transition says that the index takes into account factors such as how easy the appliance is to dismantle, maintenance advice and parts availability. The score doesn’t confirm that a particular part will fit your model number.
For an eligible new model, check the details behind its index, then look for parts that are specifically compatible with the model you’re considering.
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Judging a second-hand appliance on its index alone
The Ministry for Ecological Transition’s guidance says that second-hand and refurbished appliances are exempt from the requirement to calculate and display the index. Whether or not an index is shown doesn’t, by itself, tell you about the condition of the appliance for sale.
Ask for the full model number, the appliance’s condition and a list of what’s included. Also check the seller’s written terms.
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Assuming a brand’s parts range covers all its models
The services and parts offered by Rowenta, Miele, Dyson and Electrolux vary by model. Dyson France states, in particular, that it can no longer repair or supply parts for all its appliances.
Before keeping or buying a model, look up the service and part using its exact model number, and confirm compatibility.
Brands to consider for parts and support
Rowenta
Worth considering if the stated parts availability period and repair options matter to you.
- Rowenta says it guarantees parts availability for 15 years for almost all its products, and offers fixed-price repairs for some vacuum cleaners.
- Check the terms for the model in question: Rowenta’s stated repair packages exclude consumables, accessories and batteries, among other things.
Miele
An option if you want to look up parts for a specific vacuum cleaner.
- Miele France lists vacuum cleaner spare parts and says they may remain available for up to 15 years after production of the relevant appliances ends.
- This stated period doesn’t confirm that the part you need is available for your model number, so check that it’s compatible.
Dyson
Worth considering if you can identify your vacuum cleaner precisely and look up the service for its model.
- Dyson France lists spare parts and repair services for various types of vacuum cleaner.
- Dyson says it can no longer maintain, repair or supply parts for all its appliances. Check what’s available for the model in question.
Electrolux
Worth considering if you’re looking for parts, accessories, manuals or support for a particular type of vacuum cleaner.
- Electrolux France directs customers to a parts and accessories shop, as well as support for vacuum cleaners with bags, bagless models, stick vacuums and robot vacuums.
- Before choosing a part, check that it fits your appliance’s model number.
Cordless vacuum cleaners to consider as replacements
These cordless vacuum cleaners are options if you’re considering buying a new appliance to get back to cleaning at home. Their features don’t replace the need to check each model’s repairability index, compatible parts and maintenance requirements.
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roborock H60 Hub Pro with automatic emptying station
Worth considering for cleaning hard floors and carpets with a cordless vacuum cleaner that comes with an automatic emptying station.
The product listing states a suction power of 170 AW and a run time of up to 80 minutes.
Before choosing this model, check its repairability index, compatible parts and maintenance instructions.
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Deerma Z50 Combo with automatic dust collection station
Worth considering for cleaning several rooms if you’re looking for a cordless vacuum cleaner with automatic dust collection.
The product listing states a run time of up to 70 minutes and includes a dust collection and charging station.
Check this model’s repairability index, compatible parts and the station’s maintenance requirements.
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Deerma T50W XT Station with self-emptying station
Worth considering if you want to replace your appliance with a cordless vacuum cleaner that comes with a self-emptying and charging station.
The product listing gives a suction power of 220 AW and 30 kPa for this model.
To assess its repairability, check the applicable index, parts compatible with its model number, and the maintenance and after-sales support terms.
Frequently asked questions
When might my vacuum cleaner qualify for the Repair Bonus?
According to ecosystem, it may apply to an eligible repair carried out by a QualiRépar-approved repairer on an appliance that’s out of warranty. Ask them to confirm the type of fault and identify the vacuum cleaner before carrying out the repair.
Does the scheme cover replacing a battery or an accessory?
Replacing a removable battery or an accessory isn’t covered by the cases listed by ecosystem. A built-in battery may qualify depending on the fault, so ask the repairer to check your specific appliance.
Does a new vacuum cleaner sold online have to display a repairability index?
Yes, for eligible new vacuum cleaners in France. The Ministry for Ecological Transition says the index must be visible when buying online. Check the details behind the criteria too before comparing two models.
Does a second-hand vacuum cleaner have to display a repairability index?
No. The Ministry for Ecological Transition’s guidance states that the requirement to calculate and display the index doesn’t apply to second-hand or refurbished appliances. Ask for the model number, condition and included items, then check which parts are compatible.
Why should I note down the exact model number before looking for a part?
The exact model number helps you check that a part fits your particular version of the vacuum cleaner. The brand name alone isn’t enough: note down the details on the appliance before looking for a part or arranging a repair.