A vacuum cleaner that isn’t picking up as well doesn’t necessarily need replacing. First, check its maintenance requirements and whether the consumables are compatible. If the problem persists or affects a function of the appliance, ask a professional to diagnose it or provide a quote. If you decide to replace it, check the condition and seller of any second-hand or refurbished model. For a new model covered by the scheme, also compare its repairability index and the parts available for the exact model.
You want to get back to regular cleaning without replacing an appliance that’s still usable. Checking the model number can help you find compatible filters, bags or brushes before considering another option.
You want to compare a repair quote with the warranties you have and, if the appliance is no longer covered, the terms of the Repair Bonus offered by ecosystem.
You’re deciding between second-hand, refurbished and new. The model’s condition, the seller’s status, the availability of parts and, where applicable, the repairability index can all help guide your choice.
Start with the maintenance checks recommended for your model. If they don’t solve the problem, look into a repair before comparing replacement options. If the fault involves the cable or motor, seek professional advice rather than attempting an improvised electrical repair.
| What matters | What to check | Consumers concerned |
|---|---|---|
| Getting it working again through maintenance | Find the exact model number, then check which filters, bags or brushes are compatible and follow the manufacturer’s maintenance instructions. If suction remains weak, ask for a diagnosis. | When my appliance still works, I want to get back to cleaning without replacing it because of an unsuitable consumable. Around 30% of consumers put this simple way of getting their appliance working again at the top of their list. |
| Repairs and warranties | Contact the seller or warranty provider if the appliance is covered. If not, ask for a quote and check with a QualiRépar repairer whether the fault is eligible for ecosystem’s Repair Bonus. | If the fault affects a function of my vacuum cleaner, I want to know what work is proposed and what options I have before deciding. This is the top priority for around 30% of consumers. |
| Replacing it with a second-hand or refurbished model | Check the condition, model number and accessories, and whether the seller is a business or a private individual. For a cordless model, also ask about the condition of the battery. | If I replace my appliance with one that’s already been used, I want to know what checks have been carried out and who to contact if there’s a fault. Around 20% of consumers prioritise this more carefully regulated option. |
| Buying new and checking repairability | For a new model covered by the scheme, check its repairability index and which parts are available for its exact model number. Also compare its design and accessories with the surfaces in your home. | When I choose a new vacuum cleaner, I want to look beyond its immediate features and consider how easy it is to maintain and repair. This is the top priority for around 20% of consumers. |
In some cases, the right maintenance may be all that’s needed. ADEME also lists problems with the motor, suction system or cable rewind mechanism among potential reasons for repair.
Follow the maintenance steps recommended for your model, then seek professional advice if the problem persists. Don’t attempt to repair an electrical fault yourself.
According to ecosystem, the scheme applies to an appliance that is no longer covered by a warranty, has an eligible fault and is repaired by a QualiRépar repairer.
Before deciding, ask for clarification on these conditions and what the quote includes. Also check for any exclusions that apply to the service you choose, particularly for consumables, accessories or batteries.
According to guidance from the French government departments responsible for the ecological transition, the requirement to display a repairability index does not apply to second-hand, reused, refurbished or hired appliances. So its absence doesn’t, on its own, tell you anything about a vacuum cleaner’s condition.
Instead, check the full model number, condition, included accessories, parts availability and the seller’s status.
A statement that parts will be available for several years doesn’t confirm that the part you need for a particular model will be available when you need it.
Search for the model and part in the brand’s catalogue, then check the terms of the relevant repair service.
These brands provide information about parts or support for some product ranges. Check that their commitments apply to the vacuum cleaner and repair service you’re interested in.
Worth considering if you own a Rowenta vacuum cleaner and want to compare the parts and repair services available for its model.
Worth considering if you’re looking for official parts and support for a Miele vacuum cleaner identified by its model number.
Worth considering if you’re looking for a genuine part or want to check the cover available for a Dyson vacuum cleaner.
Worth considering for parts, accessories and support information for your Electrolux vacuum cleaner.
These cordless stick vacuum cleaners are options to consider if you decide to replace your appliance. Their stations and accessories are suited to different needs. Before choosing, also check the sales condition, warranty terms, parts availability and, where applicable, the model’s repairability index.
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Worth considering if you want a cordless vacuum cleaner with a station that automatically collects dust. The product listing also mentions charging on the station and a claimed suction power of 220 AW. Check the parts and warranty terms for this exact model.
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Worth considering if you clean hard floors and carpets and want a station with automatic dust collection. The product listing claims a run time of 80 minutes and an anti-tangle brush. Check the conditions for this run time, as well as the parts and warranty for the model.
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Worth considering if you want a cordless vacuum cleaner with an automatic dust collection station and several cleaning configurations. The product listing claims a run time of 70 minutes and a 6-in-1 station. Check the conditions of use, parts and warranty for this model.
No. Start with the maintenance recommended for your model and check that the consumables are compatible. If the problem persists, ADEME lists the motor, suction system and cable rewind mechanism among the parts that may be repairable. Ask for a diagnosis rather than attempting to fix an electrical fault yourself.
According to ecosystem, the vacuum cleaner must no longer be covered by a warranty, have an eligible fault and be taken to a QualiRépar repairer. If the appliance is still covered by a warranty, first check what options are available from the relevant seller or warranty provider.
No. According to guidance from the French government departments responsible for the ecological transition, the requirement to calculate and display an index does not apply to refurbished or second-hand appliances. Instead, check the condition, exact model number, accessories and whether parts are available.
A refurbished vacuum cleaner sold by a business to a consumer is covered by the legal guarantee of conformity, which you can claim from the seller if a qualifying fault occurs. According to the French Ministry of the Economy, this guarantee doesn’t apply to private sales, so check the seller’s status before you buy.
Search for the vacuum cleaner’s full model number in the brand’s parts catalogue and support pages, then check which components are important for its maintenance. A general commitment to keeping parts available doesn’t confirm that a particular part will be immediately available for your model.