People who use an appliance every day
If you need to get back to vacuuming, making coffee or cooking quickly, ask how long diagnosis and repair will take. Borrowing an appliance could tide you over if that works for you.
Who is this choice for?
People who want to avoid automatically buying new
Compare repair with second-hand or refurbished options, checking the condition of the specific appliance, the accessories you need and the seller’s status. In France, when a business sells to an individual, the legal guarantee of conformity also applies to second-hand and refurbished goods, according to the DGCCRF.
People who want their next appliance to be repairable
If you need a replacement, check the information for the specific model. ADEME says vacuum cleaners are among the categories covered by the repairability index. For other small appliances, check details such as spare parts and documentation.
What should you consider?
When a small kitchen or cleaning appliance breaks down, your choice depends first on the function you need back and how soon you need it. Then consider the condition of your current appliance or the one you’re thinking of buying.
Have it repaired
Consider this if: the appliance would still meet your needs once it’s working again.
Bear in mind: you’ll need a diagnosis and to wait for the repair. Check with a QualiRépar repairer whether you’re eligible for the Repair Bonus.
Choose second-hand or refurbished
Consider this if: a repair won’t meet your needs and you find an appliance whose condition and functions are clearly described.
Bear in mind: check the actual appliance being sold and which accessories are included. The seller’s status also affects the protections that apply.
Buy new
Consider this if: none of the repairs or other options you’ve considered can restore the function you need in a way that works for you.
Bear in mind: check how repairable the model you choose is. Not all small appliance categories have an index.
Borrow or hire
Consider this if: you only need the appliance occasionally or temporarily, or while yours is being repaired.
Bear in mind: make sure the appliance is available for long enough and is suitable for the way you’ll use it.
| What matters to you | What to check | Who this applies to |
|---|---|---|
| Whether it can be repaired | Ask for a diagnosis and find out how long the repair will take. For the Repair Bonus, check whether your appliance and fault are covered, and confirm the conditions with a QualiRépar repairer. | If my appliance still meets my needs apart from this fault, I want to know whether a repair could get it working again. Around 36% of consumers put this first. |
| Keeping things running | Work out how long you can manage without the appliance and whether borrowing or hiring one would meet your needs. | If I use the appliance every day, waiting for it to be repaired could be difficult. Getting the function back quickly matters more than choosing another model for around 29% of consumers. |
| The condition of another appliance | For second-hand or refurbished options, check the description of the specific appliance, its accessories and the seller’s status. | I’d rather avoid automatically buying new, but I need to be able to judge the condition of the appliance on offer. This is the main priority for around 21% of consumers. |
| Repairability of a replacement | For a vacuum cleaner, check the model’s repairability index. Also look into spare parts and documentation. For categories without an index, check this information directly. | If I’m replacing the appliance for good, I want to be able to assess how repairable the next model is. Around 14% of consumers say this is their main concern. |
Mistakes to avoid
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Assuming the Repair Bonus covers every fault
At ecosystem, eligibility depends on factors including the appliance, its warranty status and the type of work needed. Cosmetic damage, some accessories and consumables aren’t covered by eligible repairs.
Describe the fault to a QualiRépar repairer and confirm the conditions that apply before choosing this option.
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Confusing refurbished with simply second-hand
The DGCCRF distinguishes refurbished goods, which have been tested to check they work and restored if necessary, from second-hand goods. The description should match the appliance on offer.
Check its stated condition, the accessories and who the seller is, rather than relying on the model name alone.
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Looking for a repairability index for every small appliance
ADEME lists vacuum cleaners among the categories covered. The lack of an index for another category isn’t enough on its own to judge how repairable it is.
For the model you’re considering, check directly whether spare parts are available, what repair documentation is provided and whether it can be dismantled.
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Buying for occasional use only
Borrowing or hiring an appliance could meet a temporary need without committing you to a permanent replacement.
Consider how long and how often you’ll use it, then see whether borrowing, sharing or hiring is an option.
Brands to explore
There are no brands to feature in this section.
Vacuum cleaners to consider as replacements
These cordless vacuum cleaners are options if you’re replacing an appliance used for household cleaning. Before choosing a model, compare it with having your current vacuum repaired, and check the repairability and condition of the appliance on offer.
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roborock H60 Hub Pro cordless vacuum cleaner
For getting back to vacuuming floors and carpets if you need a replacement.
The product name indicates an automatic dust collection station, an anti-tangle brush, a stated suction power of 170 AW and a stated runtime of 80 minutes.
Before choosing this model for its repairability, check the relevant index, available spare parts and documentation. Also check the condition of the appliance on offer.
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Deerma Z50 Combo cordless vacuum cleaner
For getting back to household vacuuming if your current appliance can’t be repaired to a standard that meets your needs.
The product name indicates an automatic dust collection station, an anti-tangle brush, a stated suction power of 27 000 Pa and a stated runtime of 70 minutes.
Check the model’s repairability information and the condition of the appliance being sold before choosing this option.
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Deerma T50W XT Station cordless vacuum cleaner
For getting back to household vacuuming with a cordless cleaner featuring an automatic emptying station.
The product name also mentions an anti-tangle system and an LED display. Stated suction power varies between descriptions, so confirm the details for the variant on offer.
Check information about spare parts, repair documentation and the condition of the appliance before choosing this replacement.
Frequently asked questions
Can I get the Repair Bonus for my small appliance?
Yes, if the appliance and repair meet the scheme’s conditions. According to ecosystem, the appliance must, among other things, be owned by a household, be outside the legal and commercial warranty periods and not be covered by insurance. A QualiRépar repairer can check whether the fault is covered and confirm the other eligibility conditions.
Do second-hand and refurbished goods have the same protections?
For the legal guarantee of conformity, the seller’s status matters more than this distinction alone. According to the DGCCRF, in France the guarantee applies to second-hand or refurbished goods sold by a business to an individual, but not to a second-hand sale between private individuals. A refurbished appliance must also have been tested to check it works and restored if necessary.
Do all small appliances have a repairability index?
No. ADEME lists corded, cordless and robot vacuum cleaners among the categories covered. For another small appliance, check the spare parts, documentation and dismantling options for the specific model, rather than assuming an index is available.
When should I borrow or hire instead of replacing?
Borrowing or hiring may be enough if you only need the appliance temporarily or occasionally, provided you can find one that’s available and suitable for the task. If you use it every day, also compare the repair time with your other replacement options.