Households with a broken essential appliance
When washing, refrigeration or cleaning needs to resume quickly, check the warranty, available parts, the quotation and the repair time before ordering a new appliance.
Who this decision matters to
Shoppers who want to avoid replacing an appliance too soon
Comparing repair, second-hand and new options can help you avoid an unsuitable solution, particularly if parts are hard to obtain or a second-hand appliance does not meet your installation or usage requirements.
People with a temporary or occasional need
For equipment that is rarely used, or while waiting for a repair, borrowing or renting can help you avoid buying an appliance that would see little use.
What to check before choosing
First compare the option that will restore the service you need, then check the practical details: the quotation, parts, warranty, expected period of use and installation requirements.
| Priority | What to check | Your needs |
|---|---|---|
| True cost of repair | Ask for a quotation itemising parts and labour. Check whether the repair qualifies for the Repair Bonus and the amount applicable to the model and fault. | I want to know how much I would need to pay and how long the appliance could reasonably remain in use before comparing it with a new or second-hand model. In an ADEME study conducted in August 2024 among 10,020 people representative of the French population aged 18 and over, 80% placed the repair price at the top of their selection criteria. |
| Practical repairability | Check the availability, lead time and price of the required part. For a new appliance, consult the repairability rating where it is displayed, without confusing it with the immediate availability of a particular part. | I am looking for an appliance that can be dismantled and maintained using parts that are genuinely accessible. In the same ADEME study, 77% of respondents felt that manufacturers make repairs difficult, notably because parts are rare or expensive and manuals are hard to find. |
| Reliability and purchase protection | Identify the second-hand seller’s status, the stated condition, included accessories and warranty terms. For a new washing machine, consult the durability rating; also check the energy label for the categories concerned. | I want to reduce the risk of having to replace the appliance again soon. The August 2024 ADEME study states that 52% of respondents felt repairs could lead to quality issues: this is a stated concern, not an observed failure rate. |
Mistakes to avoid
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Replacing the appliance before checking the warranty and repair options
An appliance that is still covered by a warranty should first be dealt with through the seller. The Repair Bonus applies to appliances outside their warranty and is subject to specific conditions.
Find your receipt, check the applicable cover and ask the repairer whether the fault and model qualify for the Repair Bonus.
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Treating a rating as a promise of future repairability
Repairability and durability ratings provide useful guidance, but they do not confirm that a particular part will be available in time or that a specific fault can be repaired.
Use the rating to compare similar new models, then check the parts, lead times and warranty terms for the model you choose.
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Buying second-hand without identifying the seller
The legal guarantee of conformity applies to sales from a business to a private individual, but not to private sales. The appliance’s stated condition remains decisive.
For an essential appliance, check its condition, accessories, installation requirements and the warranty offered before buying.
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Comparing only the purchase price of a new appliance
Capacity, noise, and water and energy consumption can affect both comfort and running costs depending on the appliance category.
Compare models suited to your actual usage using the energy label where available, then add the repairability or durability rating when one exists.
A guide to brands
When comparing brands, look beyond the purchase price. Check the availability and cost of spare parts, warranty conditions, repair networks and the appliance’s repairability or durability information. These details can help you choose a model that is easier to maintain over time.
Cordless vacuum cleaners on Joybuy
These Joybuy options are intended to replace a vacuum cleaner with a cordless model for household cleaning. Before buying, check electrical compatibility in France, warranty terms and the information available about spare parts.
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Deerma T50W XT with docking station
Designed for regular cleaning of floors and carpets in a home where a charging and automatic emptying station could be useful.
Advertised battery life of up to 100 minutes, advertised power of 220 AW, anti-tangle brush and self-emptying station with charging.
Before buying, check that the station is compatible with the French power supply, along with parts availability, warranty terms and the model’s repairability information.
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Deerma Z50 Combo with docking station
This option is aimed at a range of household tasks, thanks to its advertised tools and collection and charging station.
Advertised 6-in-1 format, battery life of up to 70 minutes, anti-tangle brush, five-section wand and advertised flat-reach position.
Maximum battery life depends on the accessories and power setting. Also check electrical compatibility, the warranty and spare-parts options before choosing.
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roborock H60 Hub Pro with docking station
Worth considering for cleaning hard floors and carpets with an advertised automatic dust-collection station.
Advertised power of 170 AW, battery life of up to 80 minutes, anti-tangle brush and dust detection using a green LED.
Check the battery replacement terms, the exact kit contents, charging compatibility in France, the warranty and parts availability.
Frequently asked questions
Does the Repair Bonus automatically apply to every broken household appliance?
No. According to ecosystem, the appliance must in particular be owned by a household, have been bought in France, no longer be covered by a warranty and have an eligible fault. The repair must be carried out by a QualiRépar-certified repairer for the discount to be deducted from the invoice.
Which new appliances have an official rating?
In France, the durability rating applies to televisions and washing machines placed on the market since 2025. The repairability rating covers vacuum cleaners and dishwashers among other products; check the label or the product sheet for the exact model, as not all household appliances are covered.
Can you rely on spare parts for every appliance?
No. The DGCCRF states that availability obligations exist for certain categories, including dishwashers, refrigeration appliances, washing machines, washer-dryers and tumble dryers. Check the required part, its lead time and its price for the model concerned.
Is a second-hand appliance protected in the same way as a new one?
According to the DGCCRF, the legal guarantee of conformity applies to new, second-hand and refurbished goods sold by a business to a private individual. It does not apply to private sales, so identify the seller, stated condition and return terms before paying.
When should you rent or borrow rather than buy?
For an occasional, temporary or uncertain need, borrowing or renting may be more suitable than buying an appliance that would see little use. Check local availability, transport, installation and the applicable terms for the period required.