Before replacing an out-of-warranty appliance, check the straightforward causes covered in its manual, without touching any potentially hazardous electrical, gas or plumbing components. If the problem persists, a repair quote can help you compare getting the appliance working again with buying a new one that suits your needs. In France, the Bonus Réparation can be deducted from the bill by a QualiRépar repairer if the appliance and repair are eligible, according to ecosystem.
If washing, cooking, food storage or cleaning has been disrupted, start with the safe checks listed in the manual. If they don’t get the appliance working again, the time it will take to carry out the repair matters just as much as the quote when you’re deciding what to do.
A QualiRépar repair is worth looking into: ecosystem lists both appliances among the most frequently repaired under the Bonus Réparation scheme. The organisation states that €50 is deducted for each, provided the appliance and fault are eligible.
If you’re replacing the appliance, compare models that suit your space and how you’ll use them, then check their energy use, noise levels and repairability information. According to ADEME and the French ministries responsible for the ecological transition, new washing machines have a durability index, while dishwashers and vacuum cleaners have a repairability index.
Work through these steps in order: carry out safe checks, arrange a diagnosis if needed, then compare the quote with a replacement that genuinely meets your needs.
| Priority | What to check | What you need |
|---|---|---|
| Cause of the fault | Check the manual for accessible settings and maintenance advice. If the fault persists or there’s a safety risk, arrange a diagnosis without dismantling any sensitive components. | Could a filter or setting be why my appliance has stopped working? I want to check without taking any risks or ruling out an internal fault. |
| Repair support | Check the appliance category, confirm it’s out of warranty and not covered by insurance, and find out whether the fault is eligible. Ask a QualiRépar repairer whether the deduction will appear on the quote. | If my appliance can be repaired, I want to know how much I’ll have to pay. According to ecosystem, the Bonus Réparation is deducted from the bill for eligible repairs. |
| DIY repairs | Stick to tasks documented for your model that can be carried out safely. Repairs you carry out yourself aren’t eligible for the QualiRépar Bonus Réparation. | I can do basic maintenance, but a technical fault or work involving electricity, gas or plumbing should be handled by a professional. |
| Parts and timing | Ask which parts are needed, whether they’re available and when the appliance could be back in use. Compare this with the delivery and installation requirements for a replacement. | I need to get the appliance working again within a reasonable time, not just choose the option with the lowest-looking quote. |
| Replacement model | Check the exact model’s dimensions, capacity, energy-use information and noise levels. For a new washing machine, check the durability index; for a dishwasher or vacuum cleaner, check the repairability index, as advised by ADEME and the French ministries responsible for the ecological transition. | If I replace the appliance, I want a suitable capacity and features I can compare across models in the same category. |
A maintenance or settings issue can look like a fault. ADEME estimates that in France, one in two appliances taken to an after-sales service centre doesn’t need any replacement parts to work again.
Only carry out the checks listed in the manual. If you’re unsure of the cause or there’s a safety risk, ask a professional to diagnose the problem.
According to ecosystem, cosmetic repairs, maintenance work and some faults caused by external factors aren’t covered by the Bonus Réparation. The appliance category alone doesn’t determine whether a repair is eligible.
Ask the QualiRépar repairer to specify the proposed work and show on the quote whether a deduction applies.
The wrong capacity, dimensions or noise level can still be a nuisance after you’ve bought the appliance. To compare energy use, check the information shown for each model on its energy label, where applicable.
Compare the repair quote with a model that suits your installation and how you’ll use it. Also check its durability or repairability index if one applies to that product category.
These washing machines and vacuum cleaners are options to consider if a repair doesn’t suit your situation. Compare them only with appliances in the same category, after checking your home’s requirements and any repair quote.
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Worth considering if you’re replacing a washing machine and a 7 kg capacity suits your household. The model name indicates 1,400 rpm and an A energy rating. Check its dimensions for your available space and the durability index for the exact model.
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Consider this if you’re looking for a 7 kg washing machine to replace a faulty appliance. The model name indicates an A energy rating, 1,200 rpm, 16 programmes and a 530 mm drum. Check the overall dimensions before choosing this model.
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An option if you’re replacing your vacuum cleaner and want a cordless model with an automatic collection station. The model name indicates 220 AW suction power. Check the battery life for the mode you’ll use and make sure you have room for the station.
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Worth comparing if you’re replacing a vacuum cleaner for hard floors and carpets and want an automatic collection station. The model name indicates 170 AW and up to 80 minutes of battery life. Check which mode this figure applies to.
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Consider this as a replacement if automatic collection and reaching under furniture are important to you. The model name mentions a 180° reclined position and up to 70 minutes of battery life. Check how long it lasts in the mode you’ll use.
According to ecosystem, the appliance must, among other things, belong to a household, be out of warranty, not be covered by insurance and have an eligible fault. The repair must be carried out by a QualiRépar-certified professional. Check the conditions for your appliance and repair before accepting the quote.
No. According to ecosystem, purely cosmetic repairs aren’t covered. Maintenance work and some problems caused by external factors are also excluded. Ask the repairer to identify the precise cause of the fault.
Ecosystem lists a €50 deduction for a washing machine and €50 for a dishwasher in its rates applicable from 1 January 2026. It only applies if the conditions relating to the appliance, fault and QualiRépar repairer are met.
No. The Bonus Réparation described by ecosystem is deducted from the bill issued by a QualiRépar repairer. Only carry out simple tasks listed in the manual if you can do so safely. Don’t dismantle potentially hazardous electrical, gas or plumbing components.
First compare the dimensions and capacity you need, then check the exact model’s energy-use information and noise levels. According to ADEME and the French ministries responsible for the ecological transition, you should also check the durability index for a new washing machine, or the repairability index for a dishwasher or vacuum cleaner.