Before replacing an appliance, check its warranty and ask a QualiRépar repairer for a diagnosis or quote if the breakdown may be covered by the scheme. If replacement is necessary, compare a new washing machine using its durability index, or choose a professional seller for second-hand and refurbished appliances. When arranging home delivery, also organise collection of the old appliance. These guidelines are based in particular on information from ecosystem, ADEME, the Ministry for Ecological Transition and the DGCCRF.
Replacing an appliance quickly is not always the only solution: first check the warranty, QualiRépar eligibility and the quote, so you can compare repair with buying new. Information from ecosystem and ADEME.
For a new washing machine, the durability index, energy label and a capacity suited to your household make it easier to compare appliances designed to stay in service for longer. The Ministry for Ecological Transition states that the durability index is compulsory for washing machines put on sale.
An invoice, an accurate description of the condition and the identity of a professional seller provide better protection when buying a second-hand appliance. The Ministry of the Economy and the DGCCRF highlight the protections that apply to sales by professionals.
Start by finding out whether the appliance can be repaired, then compare features suited to how it will be used, installed and purchased.
| Priority | What to check | Your needs |
|---|---|---|
| Repair outside the warranty | Warranty or insurance status; the repairer's QualiRépar label; appliance type and eligible fault; a quote detailing parts and labour. | I want to know whether a repair could avoid immediate replacement. Ask for a quote after checking the Repair Bonus conditions that apply to your appliance. |
| Durability and parts | For a washing machine, durability index out of 10; availability of parts for the exact reference; documentation and access to after-sales service. | I am looking for a model that can be maintained and repaired in the future. The durability index applies to washing machines, not every appliance category. |
| Consumption and capacity | Energy label; kWh per 100 cycles, water per cycle, Eco programme duration and noise where these details are displayed; genuinely useful capacity. | I prefer a capacity suited to my household rather than an oversized appliance. ADEME states that a 7 kg washing machine is sufficient most of the time. |
| Second-hand or refurbished | Type of seller; full reference; actual condition, faults and accessories; invoice and description of the product being sold. | I want to distinguish a private sale from a refurbished appliance sold by a professional. The legal guarantee of conformity applies to second-hand and refurbished goods sold by a professional to a private individual. |
A breakdown does not necessarily mean that the appliance cannot be repaired. ADEME states that repair is often possible before considering replacement, depending on the appliance's condition and the fault.
Check the warranty, find a QualiRépar repairer and ask for a quote detailing the fault, parts and labour before ordering a new appliance.
The durability index has been introduced for washing machines; it is not an equivalent regulatory requirement for dishwashers, ovens, cooker hoods or hobs.
For a washing machine, compare the score and its criteria. For other appliances, check the energy label where one exists, spare parts, documentation and warranty conditions.
A refurbished product is a second-hand item that has undergone functional testing and, where necessary, restoration. The legal guarantee of conformity does not apply to second-hand sales between private individuals.
Ask for the full reference, actual condition, known faults, accessories and invoice. Choose a professional seller if traceability and legal protection are important to you.
For home delivery, collection of the used equipment must correspond to the type and quantity of equipment sold, so the practical arrangements should be planned in advance.
Add collection when placing your order and confirm the delivery terms, access to the property, collection location and planned time slot with the retailer.
Preparing access, internal transport and the collection appointment can help avoid logistical difficulties on delivery day.
A brand available across the relevant large-appliance categories, highlighting after-sales service and spare parts in its French communications.
Beko offers washing machines, dishwashers and cooking appliances, among other products, with a French page dedicated to spare-parts availability.
A large-appliance brand offering after-sales service, spare parts and services or warranty extensions, depending on the applicable offers.
These Joybuy options include new washing machines and an integrated dishwasher for replacing an appliance in the categories covered here. Compare their dimensions, capacity and usage data with your installation and requirements.
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An option for a household looking for a 7 kg capacity and comparable consumption data.
7 kg capacity, A energy rating, 40 kWh/100 cycles and 44 L per cycle stated; stated repairability index of 8.6/10 and parts advertised for 11 years.
Check the durability index displayed for this reference, connections, power supply, the space required with the door open and collection arrangements before ordering.
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This model is aimed at households that genuinely use large loads and want the stated automatic dosing feature.
10 kg capacity, 63 L drum, class A, 41 kWh/100 cycles, 48 L/cycle, load detection and AutoDose stated.
A 10 kg capacity may be too large for smaller households; also compare the dimensions of 850 × 595 × 611 mm, warranty conditions, parts and collection of the old appliance.
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An option for a household with larger loads that wants to use the stated connected features.
9 kg capacity, class A, 44 kWh/100 cycles, 50 L/cycle, Wi‑Fi SmartThings, AI Wash and leak detection stated.
Compare the capacity with your actual needs, then check the durability index, spare parts, warranty conditions, collection arrangements and the 60 × 85 × 55 cm footprint.
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This dishwasher is suitable for a kitchen designed for fully integrated installation with a fixed hinge.
13 place settings, B energy rating, automatic door opening, three-level adjustable basket and SmartThings connectivity stated.
Check the 820-900 × 600 × 555 mm niche, connections and door-panel compatibility. Also check the energy label and collection arrangements before buying.
Washing machines, dishwashers, cooker hoods, hobs and built-in ovens are among the categories covered by the scheme's official rates as at 1 January 2026, according to ecosystem. The appliance must generally be outside its warranty, the fault must be eligible and the work must be carried out by a QualiRépar repairer.
No: according to ecosystem, the scheme applies to appliances no longer covered by a legal warranty, commercial warranty or insurance. First check your proof of purchase, any extended warranty and your insurance policy.
No. In France, the durability index has been compulsory for washing machines since 8 April 2025, according to the Ministry for Ecological Transition. For a dishwasher, oven, cooker hood or hob, compare the information applicable to the model instead, including the energy label where one exists, parts and warranty.
The legal guarantee of conformity applies to new, second-hand and refurbished goods sold by a professional to a private individual, according to the Ministry of the Economy. For a second-hand item, proving that the fault existed previously is made easier for one year; this protection does not apply to a private sale.
When household electrical or electronic equipment is delivered to its place of use, the distributor must offer to collect the used equipment from that location during delivery, in accordance with the order published on Légifrance. Before ordering, confirm the type of appliance to be collected, access to the property and the collection time slot.