Before placing an order, check with your Caf or local organisation which appliance categories are eligible, what the quote must include and what purchase conditions apply. The schemes run by Caf de Paris and Caf de Saône-et-Loire differ. Then choose the appliance that addresses the most pressing need in your home — keeping food fresh, washing clothes or cooking — and compare eligible models by capacity, energy use and size.
If you’ve just moved in and can’t keep food fresh, wash clothes or cook regularly, start by identifying the function you’re actually missing. The categories covered by Caf de Paris and Caf de Saône-et-Loire aren’t the same, so confirm exactly which category is eligible before requesting a quote.
Your choice of model should take into account the quote, the retailer and when you’re allowed to buy. Caf de Paris says it doesn’t reimburse purchases already made, while Caf de Saône-et-Loire requires written approval before you buy.
Once you’ve checked the local requirements, compare capacity to suit your household, energy use and noise levels rather than relying on the energy label rating alone. For eligible new washing machines, ADEME says the durability index is another useful point of comparison.
First, check the conditions of the support available at your address, then prioritise appliances according to the function you’re missing day to day. A fridge, washing machine or cooking appliance may come first, depending on what you already have. A dishwasher or vacuum cleaner meets a different need, and you should also confirm locally whether it’s eligible.
| What matters | What to check | Consumers concerned |
|---|---|---|
| Purchase approval | Before placing an order, check with the relevant organisation which categories are eligible, what personal conditions apply, and which quote and retailer are approved. | If my purchase depends on support, I need to know which appliance and retailer will be accepted before I commit; around 36% of consumers would put this check first. |
| Essential appliance | Identify which function is missing from your home and check that the corresponding appliance is covered by your local support scheme. | Without a practical way to keep food fresh, wash clothes or cook, I first want to restore this everyday function; around 29% of consumers would make it their priority. |
| Energy use and durability | Compare the capacity and energy-label figures of similar appliances. For an eligible new washing machine, also check the durability index described by ADEME. | When several models already meet my needs, I want to choose based on the resources they use and how durable they are; around 21% of consumers would prioritise this. |
| Additional appliance | Check which categories are allowed, how much space you have and which features are useful, including noise levels if the appliance will be used near living areas. | Once the essentials are covered, I may want to make washing up or cleaning floors easier; around 14% of consumers would prioritise this additional appliance. |
Caf de Paris doesn’t reimburse purchases already made and only considers quotes. In Saône-et-Loire, you must have written approval from the Caf before buying.
Get an itemised quote for your chosen model and wait for the confirmation required by your local scheme before paying or placing your order.
The eligible appliance categories and purchase conditions differ between the schemes run by Caf de Paris and Caf de Saône-et-Loire. An appliance appearing on one local list doesn’t mean it will be eligible elsewhere.
Check the rules set by the Caf or relevant organisation for your address, and ask them to confirm whether the specific appliance you’re considering is covered.
Caf de Saône-et-Loire’s scheme accepts some second-hand purchases from shops or charities, but not purchases from private sellers or online.
Before choosing a second-hand or refurbished appliance, check that the retailer and supporting documents meet the requirements of your local scheme.
According to ADEME, the label also provides information specific to each appliance category, including energy use, capacity and noise levels. Two models with different capacities may not be suited to the same needs.
Compare appliances of the same type and with a capacity that suits your household, then make sure the model you choose matches the approved quote.
No. The support schemes offered by Caf de Paris and Caf de Saône-et-Loire are local schemes with different conditions. Check with the organisation responsible for your address which appliances are eligible and what steps you need to take before buying.
Not under the conditions set out by these two Cafs. Caf de Paris doesn’t reimburse purchases already made and requires a quote before you buy, while Caf de Saône-et-Loire requires prior written approval. Wait for the approval required by the scheme that applies to you.
No. Caf de Saône-et-Loire says its household and furniture support scheme doesn’t accept online purchases or purchases from private sellers. This local rule doesn’t determine the conditions set by another Caf.
Yes, subject to the conditions of the scheme in question. Caf de Paris refers to refurbished A/A+ products guaranteed by the retailers that sell them. Caf de Saône-et-Loire accepts some second-hand purchases from shops or charities, but not from private sellers or online. Check that the appliance, retailer and quote are approved before buying.
Compare energy use, capacity and noise levels between appliances of the same type that meet your needs. ADEME says that a 7 kg capacity is usually enough for a washing machine; however, choose a size to suit the amount of laundry in your household and check that the model is listed on the approved quote.