Shoppers who want to know who they’re buying from
You want to know who to contact about delivery, a return or a complaint before you order. The DGCCRF recommends checking the information available about the seller and their terms of sale.
Who is this guide for?
Shoppers who prioritise electrical safety
You want to find the exact model, its warnings and the instructions that will come with it, rather than relying on a photo or logo. Product notices on RappelConso show why it’s important to identify the precise model.
Shoppers comparing the features included
You’re looking for specific settings or an attachment, and need to check that they’re included with the variant you order. Dyson, BaByliss and Philips all offer different configurations depending on the model.
What should you check before ordering?
When comparing two hairdryer offers, first identify the seller and the model on offer. Then check the safety information, delivery terms and features of the variant you’ve chosen. A detailed product listing can help you answer these questions, but it doesn’t in itself certify the appliance or the seller.
| What matters | What to check | Who this is for |
|---|---|---|
| Seller is identifiable | The seller’s name and contact details; delivery, complaints and returns terms. | I want to know who to contact if there’s a problem with my order; around 37% of consumers would put identifying the seller first. |
| Model and safety | The full model number, warnings and French-language instructions supplied with the appliance; whether it matches any relevant recall. | I want to find the exact model so I can check its warnings and see whether it’s been recalled; safety would be the top priority for around 36% of consumers. |
| Delivery and returns | Delivery timeframe or date; cancellation terms and who to contact. | If the delivery date matters to me, I also want to understand how to change my mind after ordering; around 18% of consumers would put delivery and returns ahead of other criteria. |
| Features included | The settings and accessories listed for the selected variant, checked against its model number and what’s in the box. | I’m looking for a diffuser or specific settings, and don’t want to assume an accessory is included just because it’s shown in a photo; around 9% of consumers would prioritise the features actually included. |
Pitfalls to avoid
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Assuming accessories are included because they’re shown in the photos
A range image or product title doesn’t always make it clear which variant is shown. BaByliss and Philips product information illustrates how settings and attachments can vary by model.
Compare the title, selected variant, full model number and box contents. If the information doesn’t match, don’t assume that an accessory shown in a photo is included.
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Assuming the CE mark is independent certification
The DGCCRF explains that the CE mark is not a certification mark. Seeing it in a photo doesn’t validate the individual listing or its seller.
Also check the seller’s identity, the product model number, the terms of sale and the safety information.
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Matching a recall based on a vague resemblance
Recalls published on RappelConso refer to specifically identified products. A similar-looking photo isn’t enough to confirm that your appliance is affected by a recall, or to rule it out.
Compare the brand and model number, as well as the batch or GTIN if these are listed in the recall notice. If your appliance matches the identifiers, follow the instructions in the notice.
Brands to compare
Brand catalogues can help you identify a variant and its accessories, but they don’t verify information in a listing published by a third-party seller.
Dyson
Dyson France’s hairdryer range makes it easy to compare the formats and accessories listed for different models.
- The catalogue filters can help you find a model that matches the format or accessories you’re looking for.
- Features or results claimed by Dyson for one model don’t confirm what’s included in a third-party listing or a different variant.
BaByliss
BaByliss product pages let you compare the settings and accessories included with a specific model.
- For the D580DE, BaByliss lists three temperature settings, two speed settings, a diffuser and a concentrator nozzle.
- These features apply to the D580DE. Check the model number and variant of an offer before relying on them.
Philips
Philips’ French catalogue features hairdryers with different specifications and accessories, depending on the model.
- Its product pages let you check the listed features of each model.
- A feature or claim on a Philips product page doesn’t automatically apply to another model or a third-party listing.
Hairdryers to explore on Joybuy
These hairdryers have different listed formats and accessories to compare based on how you plan to use them. Before choosing an offer, check its variant and contents against the information about the seller, delivery, returns and the documents supplied with the appliance.
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JEAN LOUIS DAVID, compact foldable grey hairdryer
Worth a look if you want a foldable design for travelling. The title lists a folding handle and dual voltage. Check that the variant on offer matches these details and find out what instructions will come with the appliance.
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Bellissima My Pro DF1 3000, 700 W diffuser
Consider this if you’re after a hairdryer with a diffuser rather than a model with interchangeable attachments. The title identifies the DF1 3000 and lists 700 W. Check that this style suits your needs and find out what instructions will be provided.
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NICEBAY DW-9041, 1900 W hairdryer with diffuser
Worth comparing if a diffuser is one of your priorities. The title lists 1900 W and a brushless motor running at 110,000 rpm. These details alone don’t tell you how well it will dry your hair or how noisy it’ll be in use. Check which accessories come with the variant and what documents are supplied.
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Demeliss Ultimate Dryer Set Cherry Chérie, 1600 W
Worth a look if you’re after a set listed with a magnetic diffuser. The title specifies 1600 W. Compare the selected variant’s contents with the accessories list and check what instructions are supplied.
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Uniorange H16, gold foldable hairdryer
Worth comparing if a foldable appliance is easier to store. The title lists four styling attachments. Check that they’re included with the variant you choose, and check the safety information and instructions supplied.
Frequently asked questions
What should I check in a listing before ordering a hairdryer?
Start by identifying the seller, the exact model number and the features of the variant. Then read the delivery, complaints and returns terms. The DGCCRF stresses the importance of clear, accessible information when shopping online. For accessories, also check the description against the listed box contents.
Does a CE logo in the listing prove that the hairdryer is certified?
No. According to the DGCCRF, the CE mark is not a certification mark. A photo of the logo doesn’t replace checking the model number, seller and safety information for the appliance on offer.
Should the appliance come with safety instructions in French?
For electrical equipment made available in France, Decree No. 2015-1083, published on Légifrance, requires importers to ensure that instructions and safety information in French are provided. Before ordering, check which documents will come with the specific model you’ve chosen.
Can I change my mind after buying online?
In general, buying from a business online gives you the right to cancel, subject to applicable exceptions, as explained by the French Ministry of the Economy. Check the terms for the offer in question. Cancelling because you’ve changed your mind is different from making a complaint about a faulty appliance.
How can I find out if my hairdryer is affected by a recall?
Compare your appliance’s model number and, if provided, its batch or GTIN with the identifiers in the RappelConso or Safety Gate notice. If they match, follow the instructions for that recall. A similar name or photo isn’t enough to confirm that your appliance is affected.