First, check whether the appliance is covered by a warranty, then ask a professional for a quote before deciding to replace it. If repair isn’t the right option, a professionally refurbished appliance could be a good reuse option. Choose a replacement based on its condition, size, capacity and delivery terms. Remember to arrange collection or take-back of your old appliance, too.
If your fridge or freezer can be repaired, start by checking its warranty and asking a professional for a quote. For an eligible appliance that’s out of warranty, ecosystem describes the Repair Bonus as a discount applied by a QualiRépar repairer.
If you need a replacement but would like to buy an appliance that’s already been used, check its condition, what checks have been carried out and who the seller is. In France, the Ministry of the Economy states that the legal guarantee of conformity applies to refurbished goods sold by a professional to a private individual.
If repair isn’t the right option or your needs have changed, compare the dimensions, storage capacity and delivery terms of the model you’re considering. Arrange to have your old appliance taken back or collected, too.
A cooling fault won’t necessarily lead to the same choice for everyone. The warranty and repair quote can help you decide whether to repair, while the product’s condition, the seller and the space available all matter if you’re replacing it.
| Criteria | What to check | Who it’s for |
|---|---|---|
| Getting the appliance working again | Check the warranty or insurance, then ask for a quote and confirm with the repairer whether the appliance may be eligible for the Repair Bonus. | When food is no longer being kept properly chilled, I want to find out quickly whether my appliance can be repaired before buying another one; around 42% of consumers put getting their appliance working again at the top of their list. |
| Choosing a pre-owned appliance | Find out who the seller is and ask for precise details of the appliance’s condition and the checks carried out. In France, according to the Ministry of the Economy, the legal guarantee of conformity applies when a professional sells a used or refurbished item to a private individual, but not when it’s sold between private individuals. | If I need to replace my appliance, I’d rather consider one that’s already been used, as long as I understand what I’m buying and who I’m buying it from; around 25% of consumers prioritise this reuse option. |
| Choosing a replacement to suit your home | Measure the space and access points, then check the usable capacity, delivery arrangements and whether take-back is included in the offer you’re considering. | A replacement needs to fit my space and storage needs, without leaving me without a way to dispose of my old appliance; around 33% of consumers put this first. |
The scheme doesn’t cover every repair. According to ecosystem, it applies to certain household appliances bought in France that are out of warranty and not covered by insurance, with an eligible repair carried out by a QualiRépar repairer.
Give the professional the model details, describe the fault and explain the warranty situation. Then ask whether the bonus can be applied to the quote.
An appliance simply listed as used won’t necessarily have undergone the checks associated with the term ‘refurbished’. The Ministry of the Economy describes refurbished goods as used items whose functionality has been tested.
Ask what has been checked or repaired, and find out whether the seller is a professional or a private individual.
According to ADEME, an appliance that no longer works should go through an appropriate collection scheme. Whether it can be taken away at the time of delivery depends on the arrangements for your order.
Confirm take-back before ordering, or find a suitable drop-off point.
If you haven’t arranged take-back, you’ll need to organise and pay for transporting and disposing of your old appliance separately.
Having enough storage capacity for your household isn’t enough if the appliance won’t fit through the access points or into the room.
Check the exact model’s dimensions, the available space, the route to it and the delivery terms.
These appliances are options for replacing a fridge-freezer or a standalone freezer, not for repairing your existing appliance. Before choosing an offer, check the product’s stated condition, dimensions, delivery arrangements and take-back options.
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Worth considering if you’re replacing an appliance that combines a fridge and freezer. The model name states a total capacity of 360 L and Total No Frost technology. Check the dimensions and the delivery and take-back terms for the offer.
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If you’re replacing a fridge-freezer and this style and capacity suit your needs, this model offers 467 L, four doors and Total No Frost. Measure the space and access points, then confirm the delivery and take-back arrangements.
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Consider this if you need a replacement with a stated total capacity of 444 L. The product name indicates a frost-free design. Check the capacity of each compartment, the dimensions, delivery and take-back arrangements before choosing this model.
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Worth considering if a 174 L fridge-freezer meets your storage needs. The product listing specifies a reversible door and Low Frost technology, which is not the same as No Frost. Check the dimensions and delivery and take-back terms.
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Worth considering if you’re replacing a standalone freezer: this model has a stated capacity of 161 L and No Frost technology. It won’t replace the fridge section of a fridge-freezer. Check its dimensions and the delivery and take-back arrangements.
Yes, if you meet the scheme’s conditions. According to ecosystem, the appliance must belong to a household, have been bought in France, no longer be covered by a warranty or insurance, and be eligible for repair by a QualiRépar professional. Check that the fault is eligible before the repair goes ahead.
In France, yes, when a private individual buys it from a professional seller, according to the Ministry of the Economy. The guarantee also applies to used goods sold in these circumstances, but not to sales between private individuals. Check who the seller is before ordering.
Take it to an appropriate collection scheme rather than putting it out with household waste. ADEME says you may be able to return it to the retailer or delivery person, drop it off at a shop or take it to a recycling centre, depending on what’s available. Confirm the take-back arrangements for your order or check the drop-off point you plan to use.