Who is this guide for?

Households dealing with a breakdown

Before ordering a new appliance, you want to know whether a repair is possible and whether your dishwasher may qualify for the Repair Bonus, subject to the scheme’s eligibility conditions.

Anyone comparing similar models

You’ve found several dishwashers that suit your installation and want to understand what lies behind their repairability scores, rather than relying on the overall score alone.

Households planning to use their appliance for longer

You want to check the documentation and access to spare parts for a specific model, as these could matter if you need a repair in the future.

Which criteria should you prioritise?

First, check the installation type and capacity you need, then compare the repairability of suitable models. If your current appliance has broken down, also have it assessed for repair before deciding whether to replace it.

Criteria What to check Who it matters to
Useful score details Check the score out of 10 and the calculation criteria for the exact model. According to the DGCCRF, this information must also be available for online sales. I want to understand what the score is based on before choosing a model. Around 33% of consumers prioritise this transparency.
Spare parts and documentation Check the stated availability of spare parts, the documentation and how easy the model is to dismantle. Find out how to identify compatible parts. If I plan to keep the appliance for a long time, I want to be able to find the information needed for a repair. Around 25% of consumers put future access to parts and documentation first.
Repair or replace Ask for a fault diagnosis and check with a QualiRépar-approved repairer whether the work qualifies for the Repair Bonus. My dishwasher has broken down and I want to know whether keeping it is still an option. For around 25% of consumers, this decision comes before choosing a new appliance.
Suitability for your household Check the installation type, dimensions and capacity before comparing the scores of equivalent models. I need an appliance that fits in my kitchen and meets my household’s needs. This is the main concern for around 17% of consumers.

Mistakes to avoid

  • Choosing based on the overall score alone

    Two dishwashers can have similar scores but differ in their documentation, ease of dismantling or spare-part availability. On its own, the score does not tell you how easy it will be to fix a particular fault.

    Once you’ve ruled out models that don’t suit your installation, compare the calculation criteria for the exact models you’re considering.

  • Assuming the displayed score tells you everything

    In checks reported in 2024, the DGCCRF found that calculation criteria were not always made available. So seeing a score on a product page does not necessarily mean you can examine the details behind it.

    Open the criteria for the model or ask the seller for the relevant document before comparing two models.

  • Replacing the appliance without having the fault assessed

    A repair may be possible, but the Repair Bonus does not apply automatically. The appliance, fault and repair work must all meet the scheme’s conditions.

    Ask for a diagnosis and check eligibility with a QualiRépar-approved repairer before deciding to replace the appliance.

  • Expecting a refurbished appliance to show the same information

    According to guidance from the Ministry for the Ecological Transition, the requirement to calculate and display a repairability score does not apply to second-hand, reused or refurbished appliances.

    For these offers, ask for the exact model number and find out about spare parts, the warranty and after-sales service. Don’t assume an appliance is hard to repair just because a score isn’t shown.

Brands to compare

Darty’s After-Sales Service Barometer offers insight into breakdowns recorded by its service teams across different brands. When choosing a dishwasher, consider this alongside the score and information for the specific model you’re looking at.

Bosch

Worth considering if you want to compare Darty After-Sales Service Barometer data with the score for a specific model.

  • Bosch says it publishes a repairability score for each model.
  • Brand-level data doesn’t tell you how repairable every model is or whether it will suit your installation.

Siemens

A brand featured in the Darty After-Sales Service Barometer data. Consider it once you’ve worked out which format you need.

  • The barometer can provide an additional point of comparison at brand level.
  • It doesn’t replace the repairability criteria for the specific model you’re considering.

Indesit

A brand to include when comparing models designed for the same needs.

  • Indesit is included in Darty’s dishwasher After-Sales Service Barometer.
  • Brand-level findings don’t tell you whether spare parts are available for a particular model.

Electrolux

Worth considering if finding spare parts for a specific model is important to you.

  • The official Electrolux shop lets you search for parts using the product number (PNC).
  • Having a parts catalogue doesn’t confirm that parts are available for every model.

Miele

A brand to compare if its models match the format and capacity you’re looking for.

  • Miele is featured in Darty’s dishwasher After-Sales Service Barometer.
  • The brand-level barometer can’t, on its own, help you choose between two specific models.

Related Joybuy products

Related products coming soon.

Frequently asked questions

Does a new dishwasher sold in France have to display a repairability score?

Yes. New dishwashers covered by the rules are among the product categories that must display a score in France. According to the French Ministry of the Economy and the DGCCRF, the information and criteria used to calculate the score must be available both in shops and online.

What should I check if two dishwashers have similar scores?

Compare the repairability criteria for each model, including its documentation, how easy it is to dismantle and the availability of spare parts. Make sure you’re comparing appliances that already meet the same installation and capacity requirements.

Does a high score guarantee an easy repair?

No. The score assesses repairability against defined criteria, but it can’t predict what will go wrong or the conditions of a particular repair. UFC-Que Choisir points out that manufacturers calculate the score themselves, so check the criteria and information for the exact model.

Can the Repair Bonus help before I replace my dishwasher?

Yes, provided the dishwasher is out of warranty and the fault and repair work meet the scheme’s conditions when handled by a QualiRépar-approved repairer. Get a diagnosis and check eligibility before deciding to replace the appliance.

Does a second-hand dishwasher have to display a repairability score?

No. According to guidance from the Ministry for the Ecological Transition, the requirement to calculate and display a score does not apply to second-hand, reused or refurbished appliances. For these offers, ask instead what information is available about the model, spare parts and after-sales service.