Households with a dishwasher that’s broken and out of warranty
An assessment and quote let you consider a repair before ordering another appliance. If you’re looking into the Repair Bonus, check the conditions relating to the fault and the repairer.
Who needs to make this decision?
Households that need to replace their appliance
After an unfavourable quote or if a repair isn’t possible, make sure the new dishwasher will fit the space and suit your everyday needs. Compare the energy and water use information, as well as the repairability details, for the model you’re considering.
Buyers thinking about future maintenance
Access to spare parts is worth considering. If a brand makes a commitment about parts availability, check that it applies to the exact model and the components you might need.
What should you check before deciding?
Repair and replacement depend on different factors. First find out what the fault needs, then consider a new appliance if repair isn’t the right option.
Professional repair
When to consider it: a professional can diagnose the fault, identify the part and provide a quote.
Bear in mind: the Repair Bonus, where applicable, doesn’t guarantee that the repair can be carried out or that the part will be available. According to the DGCCRF, the appliance must be out of warranty, the fault must be eligible and the repairer must be approved, among other requirements.
Workshop or supported repair
When to consider it: a suitable workshop could be an option if the repair matches the fault and your skill level. The ADEME lists this type of facility.
Limitation: work involving electricity, the water supply or watertight seals may require a professional. Taking part in a workshop doesn’t in itself mean you’re eligible for the Repair Bonus.
Replacement
When to consider it: the appliance can’t be repaired, the right part isn’t available, or the quote isn’t worthwhile given the appliance’s condition and your household’s needs.
Bear in mind: repairability information and spare-parts commitments can help you choose a specific model, but they can’t guarantee that a future repair will be possible in every situation.
| Priority | What to check | What you need |
|---|---|---|
| Diagnosis | Ask what fault has been identified, which part is needed and whether it’s available. Check the timescale and the terms of the repair. | I want to know what a repair would involve before deciding whether to buy another appliance. |
| Repair Bonus | Check whether the appliance and fault are eligible, that the appliance isn’t covered by a warranty, and that the repairer is approved. The DGCCRF says that, if the conditions are met, the discount is applied directly to the bill. | If my appliance is out of warranty, I want to find out what conditions apply to its repair. |
| Parts and repairability | For the model you’re considering, check its repairability information and the terms for spare-parts availability. Check the component reference rather than relying on the brand name alone. | I want to be able to identify the right parts if my next appliance breaks down. |
| Size and use | Check the dimensions, installation type and capacity. Look up the water and energy consumption figures for the exact model. | The new appliance needs to fit in my kitchen and suit my household’s needs. |
| Warranties | Distinguish the statutory guarantee of conformity from the terms of any commercial warranty. In France, the DGCCRF states that claims under the statutory guarantee of conformity must be brought within two years of delivery for goods bought from a professional seller. | Before taking out an extended warranty, I want to understand what it adds to the statutory protections that apply. |
Mistakes to avoid
-
Replacing the appliance before identifying the fault
The fault alone doesn’t tell you what repair is needed or whether the right part is available.
Before comparing the two options, ask for an assessment and a quote that specifies the parts, their availability, the timescale and the terms of the repair.
-
Mistaking a general commitment on spare parts for confirmation of availability
A manufacturer’s stated parts-availability period doesn’t confirm that a particular component is compatible with your model variant or available straight away.
Note down the dishwasher’s full model reference and ask for confirmation of the part needed for that specific model.
-
Choosing a replacement without checking how it will suit everyday use
The brand name alone doesn’t tell you whether the size, capacity, energy and water use, or access to spare parts will meet your needs.
Compare these details for every model you’re considering, and measure the space before you order.
-
Confusing a commercial warranty with a statutory guarantee
A commercial warranty is optional and doesn’t replace the statutory guarantee of conformity. In France, the DGCCRF distinguishes between these two protections for goods bought from a professional seller.
Read the terms, duration and exclusions of any extended warranty on offer, then work out what it really adds.
A guide to brands and spare parts
Information published by manufacturers can help you check a specific model, but it doesn’t confirm that every part is available for every appliance.
Bosch
Worth looking into if you want to search for dishwasher components using the E-Nr reference.
- Bosch says its dishwasher spare parts are generally available for 15 years and offers a search by E-Nr.
- Check that the part you need is available for your exact model and find out how long it will take to obtain.
Miele
A brand to consider if being able to browse a component catalogue is one of your priorities.
- Miele France’s catalogue includes dishwasher filters, pumps and basket components, among other parts.
- A catalogue doesn’t confirm that parts are available for every older model. Search using the exact model reference.
Beko
A brand to consider if you’re comparing manufacturers’ stated commitments on technical parts.
- Beko France says technical parts will be made available for 15 years for the large home appliances covered, starting from the date of the first consumer purchase.
- Beko says this information should be checked for each product. Confirm the model reference and the part in question.
A dishwasher to consider if you need to replace yours
This freestanding model is worth considering if you decide against a repair and it’s the right size for your kitchen. It doesn’t replace an assessment of your broken appliance.
Image unavailable
Indesit D2F HK26 S — freestanding, 14 place settings, 60 cm
Worth considering if you’re replacing a dishwasher with a freestanding model. Check that its 60 cm width and 14-place-setting capacity suit your space and household. It has an energy rating of E. Before choosing, check the repairability and energy and water use information for this exact model.
Frequently asked questions
Could a broken dishwasher qualify for the Repair Bonus?
It may be available if the appliance and fault meet the scheme’s conditions. According to the DGCCRF, the appliance must no longer be covered by a warranty and the repair must be carried out by an approved professional, among other requirements. Faults caused by poor maintenance or improper use may be excluded. If the conditions are met, the discount is deducted directly from the bill.
Does an extended warranty replace the statutory guarantee on a new dishwasher?
No. For a purchase from a professional seller in France, a commercial warranty is optional and supplements, rather than replaces, statutory guarantees. The DGCCRF states that claims under the statutory guarantee of conformity must be brought within two years of delivery, subject to the conditions set out by law.