Households that need to get the washing done again quickly
You need a reliable date for a diagnosis, repair or installation of a replacement appliance. Using a launderette or borrowing a machine could give you time to decide.
Who is this choice for?
People who want to avoid replacing their machine too soon
You’d rather check the warranty, repair options and availability of the required part before ordering another washing machine.
People comparing new and refurbished machines
If replacing your machine is the right option, the product’s condition, dimensions, durability information and the warranties offered with the sale will all be important.
What should you consider first?
When your washing machine breaks down, repair, a new machine and a refurbished one each come with different considerations. A temporary solution can keep your laundry routine going while you gather the information you need to make a decision.
Professional repair
Consider this if: your warranty may cover the repair, or a professional confirms they can get the machine working again within an acceptable timeframe.
Bear in mind: the diagnosis, availability of the part and appointment date could all delay getting your laundry done at home again.
New washing machine
Consider this if: you decide to replace your machine and can choose a model that suits the space available and the amount of laundry you do.
Check: delivery and installation matter just as much as the advertised features when your current machine is already out of action.
Refurbished washing machine
Consider this if: a professional seller provides a detailed description of the machine and the checks carried out.
Check: the model, its condition and the accessories included should meet your needs; the word ‘refurbished’ alone doesn’t tell you what to expect.
Launderette or temporary loan
Consider this if: you need to do some washing before a diagnosis, repair or installation is completed.
Limit: this option depends on what’s available to you and, on its own, won’t resolve what to do about the broken washing machine.
| Concern | What to check | Consumers concerned |
|---|---|---|
| Repair or replace | Warranty cover, what the repair quote includes and the conditions for the Repair Bonus. | If the breakdown means an unexpected expense, I want to know what repair options are available before deciding. Around 30% of consumers would put this financial decision first. |
| Get the washing done again | Confirmed dates for diagnosis and repair, or for delivery and installation. | When the laundry is piling up, I need to know how long I’ll be without a machine and whether I can access a temporary solution. Around 30% of consumers would put keeping their laundry routine going first. |
| Choose a new appliance | Dimensions and capacity; the durability rating displayed for the model you’re considering. | If I buy new, I want an appliance that fits in my home and handles my usual laundry, without overlooking how easy it is to repair. Around 20% of consumers would make this their main concern. |
| Assess a refurbished machine | The professional seller’s identity, the condition of the specific model and the checks carried out. | To consider a refurbished appliance, I need to know exactly what will be delivered and understand what warranty cover I have. This would be the priority for around 20% of consumers. |
Mistakes to avoid
-
Ordering another appliance without checking the warranty
If the washing machine is covered, contact the seller first about the fault. The Repair Bonus applies, subject to certain conditions, to appliances that are out of warranty; it doesn’t cover every breakdown.
Keep your proof of purchase and the model number, then describe the fault to the seller. For an out-of-warranty repair, ask a QualiRépar-certified professional whether the appliance and fault qualify for the bonus.
-
Comparing options without considering the timescales
A repair depends on factors including the diagnosis, the part and the appointment. A replacement also depends on delivery and installation, so neither option on its own guarantees you’ll be able to get your washing done again sooner.
Ask for confirmed dates for each option and check whether a launderette or loaned machine could help in the meantime.
-
Confusing refurbished with simply second-hand
The DGCCRF defines refurbished products by the testing of their functions and, where necessary, repairs or restoration. However, this description doesn’t replace a detailed account of the specific appliance being sold.
Before choosing, check the model, its condition, the accessories listed and the seller’s identity. According to the DGCCRF, the legal guarantee of conformity applies to refurbished goods sold by a professional to a private individual.
-
Assuming a parts promise applies to every model
A general statement about spare parts doesn’t tell you whether the part you might need will be available for the exact washing machine model.
Ask for information about the specific model and part, and how to order it. For a new appliance, also check the displayed durability rating, but don’t treat it as a guarantee of how long the machine will last in use.
Brands to consider
Bosch
Bosch Series 2, Series 4, Series 6 and Series 8 washing machine ranges may be worth considering if access to parts is important to you.
- Bosch says that washing machine parts are generally available for 15 years and offers a search by E-Nr reference.
- This information from the brand doesn’t confirm that every part will be available. Check the exact reference and lead time with the supplier.
Miele
Miele presents its washing machines in terms of longevity and fabric care; the features described by the brand vary by model.
- The brand provides information you can compare with the features of the specific model you’re interested in.
- General claims about longevity don’t guarantee how long your appliance will last. Also check its durability rating and warranty terms.
Beko
Beko may be worth considering if you want more information about parts and after-sales service before replacing your washing machine.
- Beko publishes information about spare part availability for large domestic appliances.
- The time periods given by the brand aren’t consistent across its information, so ask it to confirm what applies to the specific model and part.
Related Joybuy products
Related products coming soon.
Frequently asked questions
Does the Repair Bonus apply to my broken washing machine?
It may apply if your appliance is out of warranty and the fault meets the scheme’s conditions, according to ecosystem. Ask a QualiRépar-certified repairer to check your circumstances before relying on this support. Some problems, including those relating to installation, maintenance or improper use, are excluded.
Should I contact the seller before asking for a repair?
Yes. If the washing machine may still be covered by a warranty, contact the seller first with your proof of purchase and a description of the fault. According to the DGCCRF, the legal guarantee of conformity covers new, second-hand and refurbished goods sold by a professional to a private individual; the Repair Bonus is for appliances that are out of warranty.
What should I look for if I replace my washing machine with a new one?
First, check the dimensions, capacity and installation requirements of the model you’re considering. For new washing machines in France, the ADEME says that a durability rating has been displayed since April 2025. Use it as an additional guide alongside information about spare parts, the energy label and noise level.
What warranty applies to a refurbished washing machine?
According to the DGCCRF, the legal guarantee of conformity applies when a professional sells refurbished goods to a private individual. Check that the listing describes the condition and features of the appliance that will actually be delivered; a purchase between private individuals isn’t covered by the same rules.
How can I arrange for my old washing machine to be taken away?
Agree the collection arrangements with the retailer before ordering a replacement. The order published by Légifrance provides, in particular, for the old appliance to be taken back at the point of sale when the new appliance is collected there. For a delivery, confirm the collection location, time slot and any preparation required.