Who this decision matters to

Households dealing with a cooling fault that needs urgent attention

You have noticed that your fridge is not cooling as well as it should, or that the freezer is icing up unusually, and need to protect your food while choosing a long-lasting solution. Anses recommends a temperature between 0 and +4 °C at the coldest point in the fridge.

Shoppers choosing between repair and replacement

You want to compare a diagnosis, possible repair support, the warranty on a replacement appliance and its expected energy consumption over time.

Households replacing a bulky appliance at home

You need to coordinate the purchase, delivery and removal of an old refrigeration appliance without sending it through an unsuitable disposal route.

Key criteria

Professional repair

Consider it: before replacing the appliance, when the cause of the fault has not yet been diagnosed and the appliance is not covered by a warranty or insurance.

Bear in mind: a quotation is still necessary, as not every fault can be repaired under suitable conditions.

Refurbished appliance

Consider it: if you need to replace the appliance without buying new, through a professional seller.

Bear in mind: compare the model number, capacity, dimensions, condition and documented consumption rather than assuming its energy performance.

New appliance

Choose this when: you need a specific format, a defined capacity or a straightforward energy comparison.

Bear in mind: a larger capacity or additional features may increase consumption over time.

Start with safe food storage, then compare after-sales protection, the space required, energy consumption and the collection solution for your old appliance.

Priority What to check Your needs
Keeping food cold Measure the temperature at the coldest point. For a fridge, Anses gives a guideline of between 0 and +4 °C. Do not rely solely on the display or the noise made by the appliance. I need to know whether food is being stored safely before continuing to use the appliance.
Repair and warranty Check the legal guarantee, commercial warranty and insurance before requesting a quotation. According to ADEME, the Repair Bonus may directly reduce the bill for an appliance bought in France and repaired by a certified professional, subject to certain conditions. I want to avoid paying for a repair that may already be covered and calmly compare the other options.
Capacity and consumption Compare usable capacity, external dimensions, annual consumption in kWh and the A to G energy class for comparable new appliances. ADEME points out that refrigeration appliances run continuously. My new appliance must fit the available space and my storage habits without being unnecessarily large.
Collection of the old appliance When buying an equivalent new appliance, check for free “one-for-one” collection. ecosystem states that this collection must be offered, including for distance sales, and takes place when the appliance is delivered to your home. I want to avoid moving a bulky appliance on my own and make sure it is sent through a suitable disposal route.

Mistakes to avoid

  • Replacing the appliance immediately without checking the warranty or getting a diagnosis

    A repair may be covered by a warranty or insurance. Outside these forms of cover, the Repair Bonus may apply subject to certain conditions, which could change the decision between repair and replacement.

    Check your proof of purchase, warranties and any applicable insurance, then ask a qualified professional for a diagnosis before ordering a new appliance.

  • Choosing a refurbished appliance based only on its price or appearance

    The European energy label does not apply to second-hand products. Unknown consumption or unsuitable dimensions may reduce the benefits of replacing the appliance.

    Choose a professional seller and check the legal guarantee, exact model number, stated condition, capacity, dimensions, available consumption data and delivery terms.

  • Choosing an oversized appliance or ignoring its annual consumption

    The size and certain features can increase consumption throughout the appliance’s lifespan, even for a recent model. ADEME gives the following annual reference figures: 180 kWh for a fridge, 315 kWh for a fridge-freezer and 300 kWh for a freezer.

    First decide where the appliance will go and how much capacity you really need, then compare annual kWh consumption and the energy class between models of similar dimensions.

    As these appliances run continuously, annual consumption remains an important factor to consider after purchase.

  • Sending the old appliance through an unsuitable disposal route

    Refrigeration appliances must be collected and processed through a specialist scheme, particularly because of the refrigerants they may contain.

    Request collection when your new appliance is delivered, or use a suitable collection point or recycling centre. Do not handle refrigerants yourself.

Brand guide

No brand information is displayed in this section.

Appliances available on Joybuy

These Joybuy options are for replacing your appliance with a new fridge-freezer or freezer. Check the capacity, dimensions, consumption, delivery terms and collection service before completing your order.

Haier HTW5618ENMG 360 L fridge-freezer

Haier HTW5618ENMG 360 L fridge-freezer

A fridge-freezer for households looking for 360 L of capacity, with a stated 235 L fridge compartment and 125 L freezer compartment.

The product information lists Total No Frost, MultiFlow, My Zone, Humidity Zone, an E energy class and 271 kWh/year. Stated dimensions: 185 × 59,5 × 66,7 cm; also check the clearance required for installation.

Confirm delivery and collection arrangements for your old appliance at the checkout.

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CHiQ JR263LGE 262 L fridge-freezer

CHiQ JR263LGE 262 L fridge-freezer

This 54 cm-wide fridge-freezer may suit kitchens where space is limited and 262 L of capacity is sufficient.

The product information states 187 L of fridge space, 75 L of freezer space, Low Frost, an E energy class, 215 kWh/year and a fridge temperature range of 2 to 8 °C. The freezer requires manual defrosting.

According to the product information, the appliance is suitable for an ambient temperature of 16 to 38 °C. Also check collection and delivery arrangements before ordering.

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Bosch KGN33NLEB 282 L fridge-freezer

Bosch KGN33NLEB 282 L fridge-freezer

An option with a mid-range capacity, offering a stated 193 L fridge compartment and 89 L freezer compartment.

The product information lists NoFrost, MultiAirflow, an E energy class and 228 kWh/year. The stated dimensions are 1760 × 600 × 660 mm.

Check the temperature settings, ventilation clearances and delivery arrangements, including collection of your old appliance.

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Sonlu CC-520WE 444 L American-style fridge-freezer

Sonlu CC-520WE 444 L fridge-freezer

An American-style format designed for substantial storage needs, with a stated total capacity of 444 L.

The product information mentions Total No Frost, rapid cooling, an E energy class, 289 kWh/year and an SN-T climate class for 10 to 43 °C.

Ask for the external dimensions, capacity split and collection terms before choosing this bulky format.

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Heinrich's 161 L upright freezer

Heinrich's 161 L No Frost upright freezer

This upright freezer meets the need for separate frozen-food storage, but does not replace a fridge or fridge-freezer.

The product information states 161 L, No Frost, Multi Flow 360°, Fast Freeze down to −22 °C, two shelves, three drawers, an alarm and a reversible door.

Check the external dimensions, annual consumption, noise level and delivery and collection arrangements.

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Frequently asked questions

What temperature should a fridge keep food at?

Anses recommends an ideal temperature of between 0 and +4 °C at the coldest point. If the appliance can no longer maintain this range, check the temperature rather than relying on a simple impression of cold, then arrange a diagnosis or replacement depending on the situation.

Can I claim the Repair Bonus for a fridge or freezer?

Yes, these appliances are among the eligible equipment listed by ADEME. The discount is applied directly by a certified repairer; among other requirements, the appliance must have been bought in France, be used normally and not already be covered by a warranty or insurance.

Does a refurbished fridge come with a legal guarantee?

Yes. The French Ministry for the Economy states that the legal guarantee of conformity applies to new, second-hand and refurbished goods sold by a professional to a private individual. Check the seller’s identity, exact model number, stated condition and delivery terms before buying.

Does the seller have to collect my old fridge when delivering the new one?

When buying an equivalent new appliance, the retailer must offer free “one-for-one” collection, including for distance sales, according to ecosystem. When the new appliance is delivered to your home, check the practical collection arrangements shown by the seller at the time of ordering.

Can I compare a refurbished appliance with the energy label of a new model?

The European energy label allows you to compare eligible appliances sold on the European Union market, but it does not apply to second-hand products. For a refurbished model, ask for the exact model number and verifiable consumption data rather than assigning it an unconfirmed energy class.