If your coffee machine, kettle or food processor breaks down in France, first check with the seller whether the statutory guarantee of conformity applies. If the appliance is out of guarantee, look into getting it repaired by a QualiRépar professional and check the Repair Bonus terms set out by ecosystem. If that’s not the right option for you, choose a new or second-hand replacement based on the features you need and how soon you need it; the condition of your old appliance will determine whether it can be reused or should be taken to a collection point.
You’d like to keep your coffee machine, kettle or food processor. To find out whether you can get help with the cost of a repair, check the appliance’s exact category, what’s gone wrong and whether you can use a QualiRépar repairer; ecosystem sets out the Repair Bonus terms.
If you can’t wait for a diagnosis to get back to making drinks or meals, compare the proposed repair time with the time it would take to get a replacement. Identify the features you need and check the applicable terms with the seller.
You’re considering a second-hand or refurbished appliance, or looking for somewhere to take your old one. Distinguish between a working appliance and one that’s broken: ADEME lists repair, donation, resale and collection as options to choose from depending on its condition.
Start by checking the guarantee and whether the appliance can be repaired, then weigh up the time involved against your everyday needs. If you replace it, compare the features, condition and information available for the exact model.
Worth considering if: you want to keep an appliance that’s out of guarantee and a QualiRépar repairer can assess the problem.
Bear in mind: the diagnosis, eligibility for the Repair Bonus and timescale all need to be confirmed for your appliance, in line with ecosystem’s terms.
Worth considering if: you need a feature your old appliance doesn’t offer, or the proposed repair won’t meet your timescale.
Check: the stated parts availability and guarantee terms apply to the model you’re buying; on their own, they don’t prove that it can be repaired.
Worth considering if: you want the features you need without buying a new appliance.
Check: the condition, accessories and seller’s status. According to the French Ministry of the Economy, the statutory guarantee of conformity applies to purchases from a professional seller.
Worth considering if: you’re not keeping the appliance and want to decide what happens to it based on its actual condition.
Remember: don’t describe a broken appliance as working; ADEME also lists local reuse and collection options.
| What matters to you | What to check | Consumers concerned |
|---|---|---|
| Keeping your appliance | Check the guarantee first, then ask a QualiRépar repairer about the appliance category and whether the fault is eligible. | If I’m still happy with my appliance, I want to know whether I can get it repaired before replacing it. Around 36% of consumers would make this their priority. |
| Getting back to normal quickly | Compare the proposed repair time with the time it would take to get a replacement, and identify the features you can’t do without. | When I can’t make drinks or meals as usual, how long I have to wait becomes crucial; around 29% of consumers would put getting back to normal first. |
| Planning a well-informed replacement | Check the stated parts availability and guarantee information for the exact model; only use a rating if it applies and is displayed. | After a breakdown, I’d rather take the time to compare the information that will help me look after my next appliance. Around 21% of consumers would put this research first. |
| Giving an appliance a second life | For a second-hand appliance, check its condition, accessories and the seller’s status; choose a suitable destination for your old appliance based on its condition. | I’d like to use a second-hand appliance or avoid throwing mine away if it can still be used. Around 14% of consumers would make giving it a second life their priority. |
For an item bought from a professional seller in France, the statutory guarantee of conformity may give you recourse through the seller. The Repair Bonus described by ecosystem, on the other hand, is for appliances that are no longer covered by a guarantee.
Find your proof of purchase and contact the seller first if the statutory guarantee of conformity may apply. Then compare the timescales offered with what you need.
Some repairs are excluded under ecosystem’s terms. So, just because your appliance belongs to an eligible category doesn’t mean its fault is covered or can be repaired.
Give a QualiRépar repairer the appliance’s exact model reference and ask them to confirm its eligibility after assessing the problem.
A stated period of parts availability, or a rating displayed for an eligible product, doesn’t tell you everything about the conditions for a future repair.
Keep a note of the exact model reference and compare the published information on parts, ordering them and the guarantee. Don’t take the absence of a rating as proof that the model can’t be repaired.
According to the French Ministry of the Economy, the statutory guarantee of conformity applies to purchases from a professional seller, including second-hand goods, but not in the same way to private sales.
Before choosing, identify the seller and check the condition description, essential accessories and terms stated for the purchase.
These two food processors are worth considering if you’re looking to replace a broken one. Before choosing, compare their listed specifications with the features you need, and check the condition of the item being sold, the guarantee and parts information for the version you’ve selected.
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Worth considering as a replacement food processor if an XL bowl, built-in scales and a large touchscreen suit your needs. Confirm the features you need, the condition of the item being sold and the guarantee terms; also check the exact recipe content listed for this version.
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Worth considering if you’re looking for a food processor with built-in scales and a touchscreen. The title advertises 680 recipes; check that they suit the way you’ll use it, along with the features you need, the condition of the item being sold, the guarantee and parts information.
Check the appliance’s exact category and ask a QualiRépar repairer to assess the fault. According to ecosystem, the scheme covers household appliances bought in France that are no longer under guarantee, subject to the terms that apply to the fault.
If you bought it from a professional seller in France and the statutory guarantee of conformity applies, contact the seller first and provide proof of purchase. The French Ministry of the Economy lists repair or replacement as ways to bring the item into conformity; ecosystem’s Repair Bonus is for appliances that are out of guarantee.
No. Under ecosystem’s terms, exclusions include replacing cosmetic parts and certain faults linked to the environment in which the appliance is used or improper use. Explain the problem to the repairer, who can assess the proposed repair.
According to the French Ministry of the Economy, the statutory guarantee of conformity also covers second-hand goods bought from a professional seller in France. The same terms don’t apply to private sales, so identify the seller before buying and check the appliance description.
No. Use a rating only if it applies to the category and is actually displayed for the model you’re considering. For a coffee machine, kettle or food processor, also compare the available information on parts and the guarantee; don’t judge repairability on the presence or absence of a rating alone.