Before replacing a broken large appliance, get its repair options assessed and check whether it is still covered by a warranty, as well as the terms of the Repair Bonus. If getting it working again won’t meet your needs, choose between new and reused based on the appliance’s condition, whether it suits your home and what information is available about future maintenance. Have a qualified professional assess any fault that may be related to the installation.
If you use your washing machine, fridge or dishwasher every day, compare the time it will take to get a diagnosis and repair with the time needed for delivery and installation. The aim is to get the appliance working again without ruling out a viable repair too soon.
If you need to replace your appliance, look for model-specific information about spare parts, documentation and servicing. Also check which rating applies to its category: the French ministries responsible for the ecological transition distinguish between the repairability index and the durability index.
Plan for its collection as soon as you choose your new appliance, especially if it will be delivered to your home. France’s DGCCRF explains that the ‘one-for-one’ take-back scheme covers an equivalent used appliance when you buy a new one.
If a large appliance breaks down, first consider whether getting it working again would suit your situation. Then look at the practicalities of replacing it and what will happen to the old appliance.
Consider this: if a professional can assess the fault and their availability meets your needs.
Limitation: according to ecosystem, faults caused by incorrect installation are not covered by the Repair Bonus. Eligibility also does not amount to a safety assessment.
Consider this: if a repair won’t get the appliance working in a way that suits your needs, and you can find a model that fits your installation.
Limitation: the rating shown depends on the product category, and you should still check the parts and servicing available for the specific model.
Consider this: if you can check the condition, model number and suitability of an available appliance.
Limitation: according to the French ministry responsible for the ecological transition, the requirement to display a repairability index does not apply to second-hand or refurbished appliances.
| What matters | What to check | Consumers concerned |
|---|---|---|
| Getting the appliance working again | Time to diagnosis and repair; time to deliver and install another appliance. | When I’m without a fridge or washing machine, I want to know which option will genuinely restore that service without unnecessary delays. Around 36% of consumers put getting the appliance back in use first. |
| Assessing a repair | Applicable warranty; cause of the fault and eligibility for the Repair Bonus with a QualiRépar repairer. | If the fault looks repairable, I want to know what the repair involves before giving up on the appliance. This is the top priority for around 29% of consumers. |
| Choosing for the long term | Dimensions and connections; the rating applicable to the category and access to parts for the model. | When buying a new appliance, I first want to avoid choosing a model that doesn’t suit my home or will be difficult to maintain. Around 21% of consumers prioritise suitability and long-term use. |
| Dealing with the old appliance | Take-back arrangements confirmed before ordering; where the old appliance will be collected during delivery. | If I’m replacing a bulky appliance, I need to know how the old one will be collected or passed on for reuse. This is the top priority for around 14% of consumers. |
According to ecosystem, the scheme excludes, among other things, maintenance, consumables, cosmetic damage and problems caused by an external factor, such as incorrect installation.
Give the repairer the appliance’s model number and details of the fault, then ask them to confirm eligibility before the repair goes ahead.
The French ministries responsible for the ecological transition say that the durability index has been gradually replacing the repairability index for washing machines since 2025. The requirement to display a repairability index does not apply to second-hand or refurbished appliances.
Check which index applies to the new model. For a reused appliance, ask for its model number, condition, stated warranty terms and any available information about parts.
France’s DGCCRF explains that the ‘one-for-one’ take-back scheme covers a used appliance equivalent to the new product you buy. The practical arrangements should suit your chosen delivery method.
Check the take-back terms before ordering and confirm where the old appliance will be collected from.
According to ecosystem, faults related to the installation are excluded from the scheme. However, this rule does not establish the exact cause of the fault or whether the appliance is safe to use.
If the electricity supply, water, drainage or gas may be involved, ask a suitably qualified professional to assess the situation before deciding on a repair or replacement.
Worth considering if searching for parts by model number is important to your decision.
Worth considering if you want to identify your appliance precisely before looking for an original part.
Worth considering if you want to look at the documentation, warranty, parts and repair options together.
These Joybuy models are options for replacing a fridge freezer. If your current appliance has broken down, first compare the options for getting it working again. Then check the available space, delivery access and take-back arrangements before choosing a new model.
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A replacement option with 330 L of fridge capacity and 165 L of freezer capacity. Energy rating E, with No Frost listed for both compartments.
Check the door configuration and route to its final position. If you plan to use the water dispenser, confirm the connection requirements.
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A replacement option with a 193 L fridge and an 89 L freezer. Energy rating E; NoFrost is listed for the freezer.
Compare the dimensions and clearance needed for your space. Bosch’s general statement about parts availability does not remove the need to check parts for this exact model.
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A replacement fridge freezer with a stated total capacity of 444 L. Energy rating E, with Total No Frost listed for both compartments.
Before choosing this model, check its dimensions, installation clearances and route to its final position.
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A replacement option with 333 L of fridge capacity and 192 L of freezer capacity. Energy rating E, with No Frost listed for both compartments.
Check the external dimensions and the space needed for ventilation before deciding whether it will suit your home.
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A replacement option offering both fridge and freezer storage, with 329 L of fridge capacity and 159 L of freezer capacity. Energy rating E.
Compare the dimensions with your space and the delivery route. If defrosting is a consideration, check the maintenance features of this model.
According to ecosystem, the appliance must, among other things, belong to a household, have been bought in France, be identifiable and be outside its warranty and any insurance cover. The repair must be for an eligible fault and carried out by a QualiRépar-accredited repairer. Ask them to confirm that your appliance meets these conditions before the repair goes ahead.
No. ecosystem excludes problems caused by factors external to the appliance, including faults with the electrical or water installation. This exclusion does not establish whether your situation is safe: ask a suitably qualified professional to identify the cause of the fault.
Check which rating is actually displayed for the new model. According to the French ministries responsible for the ecological transition, the durability index has been gradually replacing the repairability index for washing machines since 2025. Also check the model’s dimensions, connections and servicing options.
When you buy a new household electrical or electronic appliance, France’s DGCCRF and the legislation published by Légifrance state that the ‘one-for-one’ take-back scheme covers a used appliance of the same type, up to the quantity sold. If your new appliance is being delivered to the place where it will be used, check before ordering how the old one can be collected from there during delivery.
No. According to the French ministry responsible for the ecological transition, the requirement to calculate and display this index does not apply to second-hand, reused or refurbished appliances. When comparing a reused appliance, ask for its model number, information about its condition, the stated warranty terms and whether the parts you may need are available.