After a breakdown, first check your warranty and ask whether a professional repair is possible. Eligibility for the Repair Bonus depends on factors including the appliance, the fault and the repairer you choose. If you need to replace it, compare the information that applies to the exact model, the availability of spare parts and its energy consumption. A second-hand or refurbished appliance is also worth considering if its condition and the seller are clearly identified.
Before replacing the appliance, you want to know whether it is still covered by a warranty and whether a professional can repair it. According to ecosystem, the Repair Bonus is subject to conditions, including an eligible appliance and fault, the appliance being outside its warranty period, and the repair being carried out by a QualiRépar-approved repairer.
You’re looking for a model that suits your needs and whose energy consumption, spare parts information and repairability or durability rating can be checked, where applicable to its category.
You’re considering a second-hand or refurbished appliance, provided you can identify the model, find out its condition and check who is selling it and what protections apply.
First, find out whether your current appliance could still be used after a repair. If that isn’t practical, assess the features of a new model separately from the condition of a second-hand appliance.
| What matters | What to check | Consumers concerned |
|---|---|---|
| Whether a repair is possible | Whether the appliance is still under warranty, whether a repair is feasible and whether the part is available. For the Repair Bonus, ask a QualiRépar repairer to confirm that both the appliance and the fault are eligible. | If my appliance breaks down, I’d rather know whether it can be put back into working order before replacing it. Around 46% of consumers would prioritise the possibility of repair. |
| How long the next appliance will last | The rating that applies to the exact model, details of its score, information about spare parts and the energy label. ADEME highlights durability ratings for washing machines and televisions in particular. | When I need to buy a new appliance, I want to be able to maintain and repair the model I choose, while also knowing its stated energy consumption. This would be a priority for around 36% of consumers. |
| Verifiable second-hand condition | The seller’s identity, the model number, a written description of its condition and the items included. Check what protections apply depending on whether you’re buying from a business or a private seller. | I might consider a second-hand appliance if I can assess its condition and know who to contact if something goes wrong. Around 18% of consumers would put these checks first. |
According to ecosystem, an appliance that is still covered by a warranty or an extended warranty does not meet the scheme’s requirement for repairs to be carried out outside the warranty period. The fault itself must also be eligible.
Find your proof of purchase and warranty documents, then tell the seller or repairer what’s wrong before deciding what to do next.
A rating gives information about the model and category it applies to; on its own, it can’t predict whether your appliance will break down. ADEME distinguishes, in particular, between the durability rating for washing machines and televisions and the repairability rating that applies to other categories.
Check the available breakdown of the score, then look into spare parts, stated energy consumption and whether the model is suitable for your home.
A photo may not show any faults, the accessories included or the delivery and installation arrangements.
Ask for the exact model number, a written description of its condition and the seller’s identity. If you’re buying from a business in France, also check which documents you’ll need to exercise your rights.
Information about availability for a brand or product range doesn’t confirm that the part your appliance needs is available. The DGCCRF points out that a lack of spare parts can make a repair impossible.
Note down the appliance’s full model number and ask the repairer to confirm which part is needed and how soon it can be obtained.
This model is an option if you need to replace a washing machine because repairing your current one isn’t an option. Its inclusion here doesn’t replace the need to compare the durability and repairability information for this exact model.
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Worth considering if you need to replace a washing machine and are looking for a stated capacity of 10 kg. Its name indicates a front-loading design, an Inverter motor and the TimeSave function. Before choosing this model, check the applicable durability rating and its breakdown, the availability of the parts you may need, and the warranty and repair terms.
No. According to ecosystem, the appliance must be outside its warranty period, among other conditions, and both the appliance and the fault must be eligible. The repair must be carried out by a QualiRépar-approved professional. Before going ahead, ask them to confirm that these conditions apply to your model and fault.
ADEME lists a durability rating for washing machines and televisions. For household dishwashers, a decree published by Légifrance sets out a repairability rating. Check the rating and score details that apply to the exact model. Don’t assume the same indicator covers every type of appliance.
Yes. In France, the DGCCRF states that the legal guarantee of conformity applies to second-hand and refurbished goods sold by a business to an individual, just as it does to new goods. Check who the seller is and keep any documents describing the model and its condition. This protection is separate from an optional commercial warranty.
No. Information about spare parts is useful, but whether a repair is possible also depends on the fault and the appliance’s exact model number. Ask a repairer to confirm which part is needed and whether the repair can be carried out.