If a large appliance breaks down, check whether it’s covered by a warranty or insurance, then arrange a diagnosis and quote before ordering a replacement. If the repair won’t restore the service you need, compare new and reused appliances based on the condition of the one on offer, whether it’s compatible with your home and whether it can be repaired in future. You should also plan what to do with your old appliance.
To get your daily routine back on track, request a repair quote promptly and compare it with a replacement that suits your home. A QualiRépar-approved repairer can confirm whether the fault qualifies for the Repair Bonus.
Before choosing a replacement model for a built-in oven, cooker hood or hob, check the space and connections. It’s also worth finding out whether your current appliance can be repaired.
As well as comparing features, check the information that applies to each category: the durability index for a washing machine, the repairability index for a dishwasher, and the availability of spare parts for the model you’re considering. These indices are published by the French ministries responsible for the environment.
Repairing, buying new and choosing a reused appliance can all help you get a working appliance back, but each option calls for different checks. Take-back, meanwhile, is about what happens to your old appliance once you’ve decided to replace it.
Consider this if: a diagnosis and quote suggest you can keep an appliance that still meets your needs.
Bear in mind: if it applies, the Repair Bonus reduces the bill but won’t necessarily make the repair free. The repairer must confirm the fault and eligibility requirements.
Consider this if: a repair won’t restore the service you need, or your installation requirements or capacity needs have changed.
Bear in mind: an on-product index can help you compare models in the relevant categories, but it doesn’t guarantee the lifespan of any individual appliance.
Consider this if: you can find an appliance in good condition that fits the space and connections in your home.
Bear in mind: check that it works, confirm its model number, find out whether spare parts are available and review the seller’s terms before committing.
| Priority | What to check | What I need |
|---|---|---|
| Whether it can be repaired | Check whether it’s covered by a warranty or insurance, then request a diagnosis and quote. For the Repair Bonus, ecosystem says the appliance, fault and work carried out by a QualiRépar-approved repairer must meet the scheme’s requirements. | I want to know whether my appliance can be put back into service before ordering another one. |
| Amount left to pay | Under the ecosystem scale in force since 1 January 2026, the bonus is €50 for a washing machine or dishwasher, and €25 for a cooker hood, built-in oven or hob, subject to eligibility. The French Ministry of the Economy says the reduction is deducted from the repair bill. | I’ll compare the quote after any applicable discount with the cost of a replacement that includes the services I need, such as delivery or installation. |
| Compatibility | Note down the old appliance’s model number, the dimensions of the space, delivery access and the connections required. If you’re buying a reused appliance, check that it works before you buy it. | My new appliance needs to fit in my home and work with my existing setup, whether it’s new or second-hand. |
| Future repairs | The French ministries responsible for the environment state that washing machines have a durability index out of 10, while dishwashers have a repairability index out of 10. Also check spare-part availability and care information for the exact model. | If I replace my appliance, I want to compare its maintenance and repair options, not just its immediate features. |
| Old appliance | Check whether it can still be used before considering donating or selling it. If you’re replacing it, ask the retailer how take-back can be arranged. ADEME also lists handing it over to the delivery team as an option. | I want to plan what happens to my old appliance rather than leave it until delivery day. |
The scheme doesn’t make repairs free. ecosystem excludes purely cosmetic damage, for example, as well as some faults linked to the appliance’s operating environment or improper use.
Give the QualiRépar repairer the full model number and ask them to confirm eligibility, the bonus amount and what you’ll need to pay before the work begins.
A brand’s stated parts availability period for its large appliances doesn’t, by itself, confirm that a particular part will be available for the model you’re considering.
Before buying, look up the exact model number and the parts you might need for a future repair. Check the terms of availability and the official index for that category, too.
An appliance that can be identified and is in working order may still not suit the space or connections in your home.
Ask for its model number, check that it works, measure it and check its connections. Then find out whether the manual and spare parts are available, and review the seller’s terms.
Without planning ahead, a large appliance that no longer works could be left in place when it’s time to install the new one.
Confirm take-back arrangements with the retailer or delivery team before ordering. If the appliance still works, also look into the donation or resale options mentioned by ADEME.
These manufacturer statements can help you decide what to ask about a specific model. They don’t measure a model’s reliability or confirm its availability on Joybuy.
Bosch offers a search for original spare parts by model number, including parts for washing and cooking appliances.
Beko provides information about the availability of technical parts for its repairable large appliances.
Siemens lets you search for original spare parts using an appliance’s E-Nr. number.
These models are options if you’re replacing a broken fridge freezer or washing machine. Compare them with your available space and needs after checking whether your current appliance can be repaired. This selection doesn’t cover every replacement option discussed above.
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Worth considering if you’re replacing a fridge freezer and want a stated capacity of 488 L. Check the dimensions, access for delivery and spare-part availability for model RF48A401EB4.
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If you’re replacing a washing machine, its stated 10 kg capacity gives you a useful point of comparison with your usual loads. Before choosing this model, check its durability index, spare-part availability and whether the space and connections are suitable.
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This model has a stated capacity of 495 L and could replace a fridge freezer. Before ordering, check the dimensions, clearance required and any connections needed, as well as spare-part availability for this model.
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Its stated capacity of 282 L lets you compare this model with the appliance you’re replacing. Check the ventilation space, delivery access and spare-part availability for model KGN33NLEB.
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The stated 525 L capacity is split between 333 L for the fridge and 192 L for the freezer. The product description also mentions No Frost. Measure the space and delivery access, then check annual energy consumption and spare-part availability for this model.
No. For this scheme in France, check whether the appliance is covered by a warranty or insurance, whether the appliance and fault are eligible, and whether you’re using a QualiRépar-approved repairer. The French Ministry of the Economy says any applicable bonus is deducted directly from the repair bill.
Under the ecosystem scale in force since 1 January 2026, it’s €50 for a washing machine or dishwasher, and €25 for a cooker hood, built-in oven (excluding microwaves) or hob. Ask the QualiRépar repairer to confirm the exact category and whether the work is eligible before accepting the quote.
Compare what the diagnosis and quote can actually restore with a replacement that’s suitable for your home. Only factor in the bonus if it applies, then consider the appliance’s overall condition, your current needs and the services required to install a new one.
For a washing machine, look for the durability index, which takes repairability and reliability into account. For a dishwasher, look for the repairability index. The French ministries responsible for the environment distinguish between these categories. Also check which spare parts are available for the exact model.
If it still works, consider donating or selling it, as suggested by ADEME. Otherwise, before ordering, ask how the retailer or delivery team arranges take-back of an appliance of the same type. This will help you organise its removal at the same time as delivery.