After a breakdown, first check whether a warranty covers the fault. Then compare a repair quote, less any confirmed discount, with the cost of a suitable replacement delivered to your home. Whether a repair is possible depends on the condition of the appliance and parts availability. For refurbished appliances, check the testing and after-sales support; for new ones, check the features you need, energy consumption and the rating that applies to that category.
You want to get your appliance working again without paying unnecessarily for a repair or replacement. Start by checking your warranties, then compare the quote after any confirmed discount with the full cost of a replacement offer.
You’re happy to choose an appliance that’s been used before, as long as you know what tests and refurbishment work have been carried out, who the seller is and which warranties apply.
You want to check the usable capacity, dimensions, energy consumption and repair options, without treating a rating or manufacturer promise as a guaranteed lifespan.
Worth considering: if the appliance still meets your household’s needs and a professional can offer a suitable repair.
Things to weigh up: the condition of the appliance, the parts needed and the timescale can all affect whether a repair is possible; the bonus is not automatic.
Worth considering: if you’re happy with a used appliance and the offer explains the checks, work carried out and after-sales support.
Things to weigh up: “refurbished” doesn’t mean every part has been replaced. Check the model reference and the condition of the specific appliance.
Worth considering: if a repair isn’t right for your situation or your household’s needs have changed.
Things to weigh up: compare the features, energy consumption and services included. Don’t assume a rating or parts availability guarantees a long lifespan.
Worth considering: if you’re not keeping your old appliance, look for a reuse organisation or a suitable collection scheme.
Things to weigh up: collection or take-back services help you get rid of your old appliance, but won’t, on their own, restore its use in your household.
| What matters | What to check | Who is this for? |
|---|---|---|
| Keep the overall cost under control | Check your warranties and insurance, ask for an itemised quote and compare like-for-like prices including VAT, with the same services such as delivery, installation and take-back. | When a breakdown means I have to weigh up my options, I want to compare what I’d pay for a repair with the full cost of a replacement. Around 33% of consumers prioritise the overall cost. |
| Get back up and running quickly | Check the repair timescale, parts availability and delivery date. Find out whether installation is included and suitable for your home. | If I can’t go without the appliance for long, the repair or delivery timescale matters just as much as the model I choose. Around 27% of consumers prioritise getting their appliance back in service quickly. |
| Know the condition and after-sales support | For a refurbished appliance, ask for the exact model reference, details of relevant tests and work carried out, the invoice, and the warranty and after-sales support terms. | If I choose refurbished, I want to know what’s been checked and who to contact if there’s a problem. Around 20% of consumers prioritise documented condition and after-sales support. |
| Check it’s suitable and built to last | Check the dimensions, capacity, useful features, energy label and rating that applies to the category. Read the terms of any commitment about parts availability. | When I replace an appliance, I want it to suit my home and how I use it, with clear information about its energy consumption and repairability. Around 20% of consumers prioritise suitability and durability. |
The Repair Bonus is deducted from your bill only if the appliance and the work are eligible and the repair is carried out by a QualiRépar professional. The terms and amounts may change, so check them when you request a quote.
The repairer’s certification alone isn’t enough: the appliance and the work must also meet the conditions. A warranty or insurance policy may affect what’s covered, too.
Check your warranties first, then ask for a quote that shows the cost of the work separately from the confirmed Repair Bonus discount.
If the work isn’t eligible, you may have more to pay than you expected.
The outside appearance doesn’t tell you what functional tests or repairs have been carried out. “Refurbished” doesn’t mean every part is new or has been replaced.
Ask for the exact model reference, details of relevant checks and work carried out, and the seller’s details and after-sales support terms.
Delivery, installation, take-back and transport may cover different services from one offer to another.
Compare prices including VAT on a like-for-like basis, and check which services are included, how they’ll be arranged and when you’ll be able to use your appliance again.
Delivery, installation, transport of your old appliance and services not included in the offer can all affect your budget.
Ratings vary by appliance category, and manufacturers’ commitments on parts availability come with their own wording and conditions.
Check the details of the relevant rating and the commitment for the exact model reference. Parts availability, warranty cover and an appliance’s lifespan are not the same thing.
A stated parts availability period doesn’t guarantee that replacement parts will be inexpensive.
A reuse and refurbished appliance sales network to consider if you’re looking for a refurbished appliance from a professional seller.
Bosch 2, 4, 6 and 8 Series washing machines have an official parts search tool, which can help you check whether a particular model can be repaired.
The brand has an official parts catalogue and W1 washing machine models to consider when looking for a replacement.
A retailer offering repairs and refurbished or new large appliances, worth considering if you’re comparing a replacement with related services.
The appliances below are options for replacing a fridge or vacuum cleaner after a breakdown. Compare their specifications with your available space and how your household plans to use them.
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Worth considering if you’re replacing a fridge freezer and its capacity suits your household.
Stated capacity: 467 L. No Frost. Energy rating E; stated consumption: 290 kWh/year. Dimensions: 83.3 × 65 × 181.5 cm.
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Worth considering for targeted cleaning, such as in a car or on a sofa, depending on the uses specified for this model.
Stated suction power: 24 kPa. Two power settings and a 500 ml dust container. HEPA filter, charging station and 2-in-1 attachments.
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Worth considering if you’re looking for a fridge freezer with a capacity and dimensions suited to your installation.
Stated capacity: 444 L. No Frost technology. Energy rating E; stated consumption: 289 kWh/year. Stated noise level: 40 dB. Fast cooling function.
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Worth considering for handheld cleaning in a car, at home, in the office or in a caravan, as described for this model.
Multifunctional design and removable dust container.
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Worth considering if you’re replacing a fridge freezer and its dimensions and capacity suit your space and needs.
Stated capacity: 495 L. No Frost. Energy rating E; stated consumption: 301 kWh/year. Water and ice dispenser.
Before relying on the discount, ask a QualiRépar professional to confirm that your appliance and the work are eligible. According to ecosystem, the appliance must notably be owned by a household, bought in France, outside the legal or commercial warranty period and not covered by insurance. Some faults and types of work are also excluded. If the conditions are met, the discount will appear on your invoice.
As at 13 October 2026, ecosystem lists a standard amount of €50 for a washing machine, €50 for a dishwasher and €40 for a vacuum cleaner. E-réparation lists €25 for a fridge or freezer, among other amounts. These category amounts don’t confirm that a particular fault is eligible, so check the current terms before booking the work.
No. A percentage isn’t an automatic break-even threshold. In a June 2025 publication on practices in 2024, ADEME reported that the average repair price consumers considered acceptable was 30% of the product’s value. That’s a reported opinion, not a technical or economic rule that applies to every appliance. Instead, compare the repair quote after any discount with the like-for-like replacement cost, taking into account the timescale and the professional’s assessment of the appliance’s condition.
Ask for the exact model reference, the condition of the specific appliance, details of relevant tests and work carried out, the invoice, and the after-sales support and commercial warranty terms. “Refurbished” implies that all functions have been tested and work has been carried out where needed to restore them; it doesn’t mean every component has been replaced.
No. For a purchase from a professional seller, Service Public states that a lack of conformity must become apparent within two years of delivery, whether the item is new, second-hand or refurbished. A commercial warranty is separate: read its terms and don’t confuse it with the legal guarantee.
For the washing machines concerned, the durability index replaced the repairability index on 8 April 2025. Dishwashers and vacuum cleaners are among the categories covered by the repairability index. The Ministry for Ecological Transition sets out the scope of these ratings, so don’t assume they apply to every household appliance category. The energy label provides separate information for comparing new appliances.
Free “one-for-one” take-back applies up to the quantity and type of product sold or replaced. Service Public gives the example of a washing machine delivery: if you want to get rid of your old washing machine at the same time, the retailer must take it back. Arrange the take-back before delivery.