Before replacing a broken large appliance, ask for a diagnosis and a quote. Repair is worth considering if the appliance still meets your household’s needs and the work can be completed within an acceptable timeframe. If not, compare new, second-hand and refurbished appliances, checking their installation requirements, condition and applicable guarantees. In France, the Repair Bonus may factor into your decision only if the appliance, fault and repairer meet its eligibility criteria.
If the appliance still suits your day-to-day needs, a diagnosis and quote will help you decide whether a repair is feasible. Also check whether it is covered by a guarantee and, with your repairer, review the Repair Bonus conditions set out by ecosystem.
If you rely on a washing machine, dishwasher or cooking appliance every day, compare the repair timeframe with how long it would take to replace it with a model that suits your installation.
If you’re weighing up new, second-hand and refurbished appliances, check the model’s condition and the seller’s status. The French Ministry of the Economy, for example, distinguishes refurbished products by the functional tests carried out before resale.
First, find out whether the appliance can be repaired within a timeframe that works for you. If you need to replace it, check the installation requirements and the specifications of the exact model you’re considering.
Worth considering if: the appliance still meets your needs and a professional can diagnose the fault.
Bear in mind: the repair will depend on the fault, parts availability and the quoted timeframe.
Worth considering if: a repair isn’t feasible or the old appliance no longer suits your needs.
Check: delivery and installation may involve extra arrangements.
Worth considering if: a suitable model is available with a clear description of its condition.
Check: information about the appliance and the protections available will depend, among other things, on the seller’s status.
| Consideration | What to check | Consumers concerned |
|---|---|---|
| Whether a repair is feasible | Check the guarantee and ask a repairer to diagnose the fault. For the Repair Bonus, confirm that the appliance, fault and QualiRépar-approved professional are all eligible. | If my appliance still suits me, I want to know whether it can be put back into working order before choosing another one; around 42% of consumers put the possibility of repair first. |
| Keeping things running and installation | Compare the repair timeframe with the time it would take to replace the appliance; measure the space and check installation and connections. | When I rely on the appliance every day, I need a solution I can use quickly, without ordering a model that isn’t suitable for my home; around 33% of consumers would prioritise keeping things running. |
| Replacement durability and guarantees | Check the relevant rating for the appliance category, then look at the appliance’s condition and the seller’s status if it is second-hand. | If I have to replace the appliance, I want to be able to assess the model and understand the protections that apply to the sale; around 25% of consumers would make these their priority. |
According to ADEME, a fault doesn’t necessarily mean the whole appliance needs replacing. A diagnosis will establish whether a repair is possible.
Ask for an itemised quote and an estimated repair timeframe, then compare this option with a replacement that is genuinely suitable for your home.
Replacing an appliance may also involve delivery, installation, adapting the space or having the old appliance removed.
ecosystem excludes purely cosmetic damage, maintenance and certain problems related to installation, among other things. The scheme may also not apply if a guarantee or insurance policy covers the appliance.
Before relying on the scheme, ask a QualiRépar-approved repairer to confirm the conditions for your appliance and fault.
An appliance may not fit the available space or suit the installation type or connections in your home, even if it is the right type of appliance.
Measure the available space and check the connection requirements, especially for a built-in hob or gas appliance.
The French Ministry of the Economy explains that a refurbished product is a second-hand product whose functions have been tested before resale. The protections that apply vary depending on whether the seller is a business or a private individual.
Check the description of the appliance’s condition, identify the seller and keep your sales documents.
These Joybuy models are new replacements for a washing machine or hob. Before choosing, consider how each appliance suits your needs and the requirements of its installation.
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Worth considering as a replacement washing machine if a 10 kg capacity suits your household’s needs. Check the available space, power supply and connections before choosing this model.
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Worth considering as a replacement built-in hob if you want four induction zones and nine power settings. Ask a professional to check the worktop cut-out and electrical installation, and make sure your cookware is compatible with induction.
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Worth considering as a replacement built-in gas hob. This model is listed as set up for G20 natural gas. Ask a professional to check the connection, cut-out and installation clearances. Converting it to LPG requires professional work.
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Worth considering if a four-zone built-in induction hob suits the way you cook. Check the cut-out dimensions and your cookware. As this model is listed as requiring a direct electrical connection without a plug, ask a qualified professional to check the electrical installation.
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Worth considering if you’re looking for a four-zone built-in ceramic hob. Ask a professional to confirm the power rating for this specific version and its connection requirements, as the power specifications are inconsistent. Also check the cut-out dimensions and make sure the electrical installation is suitable for the direct connection without a plug described.
According to ecosystem, only a QualiRépar-approved repairer can apply the Repair Bonus to the invoice for an eligible repair. For the appliances covered, the appliance must belong to a household, have been bought in France, be identifiable, no longer be covered by a guarantee and not be covered by insurance.
Generally, no. ecosystem excludes purely cosmetic damage, problems caused by an external factor such as faulty installation, and maintenance work, among other things. Describe the fault to a QualiRépar repairer so they can check the specific case.
In France, according to the Ministry of the Economy and the DGCCRF, a second-hand or refurbished appliance sold by a business to a private individual is covered by the statutory guarantee of conformity for two years from delivery. For a second-hand product, the fault is presumed to have existed at the time of delivery for one year, compared with two years for a new product. A sale between private individuals is not covered by this statutory guarantee of conformity.