If a professional confirms that a repair is possible and the quote compares favourably with the cost of either purchase option, start with a repair. Only factor in the Repair Bonus if both the appliance and the repair work are eligible. Otherwise, compare a refurbished appliance with a clearly described condition against a new model, taking into account the total cost, how you’ll use it, the applicable warranty and future repair options.
You want to find out whether a professional repair and an available part could help you avoid replacing the appliance too soon, without taking the Repair Bonus for granted. ADEME recommends considering repair as an option.
You may be happy to consider a pre-used appliance if the condition of the specific item, the seller, the applicable warranty and the delivered cost suit your needs. The DGCCRF advises buyers to pay attention to the characteristics of refurbished goods.
You need to find a model that suits your home and how you’ll use it, while also considering its energy consumption and future repair options. ADEME recommends bearing these factors in mind when choosing a household appliance.
Consider it: if a useful repair and the required part are available, and the quote works for you.
Bear in mind: the cost, timescale and eligibility conditions for the Repair Bonus, which is not an automatic discount.
Consider it: if a specific item meets your needs and you’re happy with its condition and the terms of sale.
Bear in mind: check the listing for the specific item on offer, not just the specifications of the equivalent new model.
Consider it: if repair or refurbished options don’t meet your needs or installation requirements.
Bear in mind: compare the energy data and the repairability information that applies to the relevant appliance category.
| What to consider | What to check | Who is it important for? |
|---|---|---|
| Is repair a worthwhile option? | Ask whether the repair and the part are available, then compare the quote with the full cost of replacing the appliance. The ecosystem scale, in force since 1 January 2026, includes €50 for a washing machine and €25 for a fridge, subject to the appliance and repair work being eligible. | If I want to keep an appliance that’s still usable, I want to know whether a feasible repair would cost a reasonable amount. Around 36% of consumers concerned prioritise this option. |
| What is the true cost of a refurbished appliance? | For the specific item, check its stated condition, specifications, the professional seller, the applicable warranty, delivery and installation. The DGCCRF says refurbished goods must undergo functional testing. | If I’m considering a pre-used appliance, I want to know its condition and the cost once any necessary services are included. Around 29% of consumers concerned prioritise the total cost and condition of a refurbished appliance. |
| What should I check for a new appliance? | Compare energy data for similar usage and check which index applies to the category: the durability index has applied to washing machines since 8 April 2025; the repairability index applies in particular to dishwashers and vacuum cleaners. The Ministry for Ecological Transition and the Ministry of the Economy explain which categories are covered. | If I’m replacing the appliance, I want to compare its energy consumption and the information that could help me decide whether to repair it in future. Around 21% of consumers concerned prioritise energy consumption and lifespan. |
| Are delivery and installation available? | Check the dimensions, access to your home and type of installation, as well as which delivery, installation and old-appliance collection services are included. | If space or access is limited, I want to make sure the appliance can be delivered and installed as planned. Around 14% of consumers concerned prioritise compatibility and delivery services. |
The amount depends on the appliance, and the support is subject to conditions, including those relating to the repair work and the professional. An amount shown does not confirm that your breakdown is eligible.
Check that you’re eligible before comparing the quote with the total cost of a replacement.
The condition and specifications apply to the specific item on offer. The terms of sale and services may also vary between offers.
Compare the listings for the individual items, the seller and the delivered cost, rather than relying on the model name alone.
The categories covered by the durability index and the repairability index are not the same; an index does not guarantee the lifespan of a particular appliance.
Check which index applies to the category and look at the relevant criteria.
Worth considering if you’re looking for a new washing machine or a part for an existing Bosch washing machine.
Worth considering if the appliance you want to keep is a Miele and you’d like to request a quote from its repair service.
Worth considering if you’re looking for washing machine parts or comparing a replacement listed by model.
Worth considering if you’re looking for parts or repair options by appliance reference.
These Joybuy appliances cover a range of replacement needs, from washing machines to wine storage and household refrigeration. Check that the category, dimensions and specifications suit the appliance that has broken down and your home.
Image unavailable
Worth considering as a washing machine replacement, and for comparing repairability information and parts availability for this model.
Capacity: 7 kg; spin speed: 1,400 rpm; 15 programmes listed. Energy class A and stated repairability index of 8.6/10. Parts availability stated as 11 years.
Image unavailable
Worth considering if you’re replacing a wine cooler. This model is designed for storing wine and is not a substitute for a standard food fridge.
Stated capacity: 128 L, holding up to 46 bottles, with two temperature zones. Stated annual energy consumption: 105 kWh; energy class F.
Image unavailable
Worth considering as a fridge freezer replacement if its capacity and installation requirements suit your home.
Stated capacity: 444 L; energy class E; stated annual energy consumption: 289 kWh. The description lists a Total No Frost function and an operating ambient temperature of 10 °C to 43 °C. Leave the appliance upright for at least 4 hours before switching it on for the first time.
Image unavailable
Worth considering if you need plenty of storage space and have room for installation.
Stated total capacity: 495 L, including 330 L for the fridge and 165 L for the freezer. Energy class E; stated annual energy consumption: 301 kWh. Installation requires a stable, level floor and at least 50 mm of clearance at the back and sides.
This depends on factors including the appliance category, whether it was bought in France, any applicable warranty or insurance, the fault and the professional you choose. For an eligible washing machine, the scale in force since 1 January 2026 is €50, according to ecosystem; this amount does not confirm that your repair work is eligible.
Compare the repair cost, after deducting support only if it applies, with the total cost of each compatible appliance, including delivery and installation if needed. If you have comparable data that reflects how often you use the appliance, take its energy consumption in use into account.
Yes, when a consumer buys the item from a professional seller and the conditions of the guarantee are met. You have two years from delivery to take action, according to the Ministry of the Economy. For a second-hand item, the period during which a fault is presumed to have existed before the sale is one year, compared with two years for a new item: this period is not the same as the time limit for taking action.
Measure the space and access to your home, check the type of installation and read which services are included in the installation offer. If you buy an equivalent appliance and get rid of the old one, the retailer must arrange free «one-for-one» take-back, subject to the applicable conditions; installation is a separate service, as Service-Public.fr explains.
No: as at 13 October 2026, Service-Public.fr says that the provisions arising from the European directive on this future obligation are not yet fully applicable in France. So don’t treat them as a general right that is already in force; check separately which support and rights currently apply to your situation.